Job requirements
Essential
3 listedRequirements the employer expects applicants to meet.
- Knowledge
Previous experience within an administration environment.
- Knowledge
Previous experience of dealing with the general public
- Qualifications
NVQ Level 3 or equivalent level of knowledge
Desirable
2 listedAdditional qualities the employer would prefer.
- Knowledge
In depth knowledge of Cerner & eRS
- Knowledge
Working in an office environment
Job overview
Outpatient Appointment Centre Administrator - Band 3
As a leading healthcare organisation, we aim to deliver a first class patient experience from first referral through to clinical treatment.
Responsible for day-to-day administration processes supporting the Booking Coordinators and Supervisors within the Outpatient Appointment Centre. Previous administration experience is essential and knowledge of hospital Cerner PAS and eRS systems would be desirable.
The department works in line with a number of the government targets around patient waiting times. You will be responsible for delivering an excellent customer service to patients. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills whilst always maintaining patient confidentiality.
The hours for this post are to be worked Monday to Friday between 08:00 and 17:00 on a rostered basis.
PREVIOUS APPLICANTS NEED NOT APPLY
Main duties of the job
The post holder will support the Outpatients Appointments Centre in the administration duties associated with booking and rescheduling outpatient appointments, and managing reception desks.
Detailed job description and main responsibilities
The administration role will involve working across multiple systems [E.g. Email, E-Referrals, PAS, call reminders, mailing systems] to manage patient appointments in accordance with local procedures and national policies. The role will include participating on the telephone rota in receiving incoming telephone calls and managing reception desks in a patient facing role assisting patients and visitors with their enquires.
- Recording patient demographic and referral information accurately
- Being polite, professional and empathetic when speaking to patients on the telephone or face to face
- Using initiative to be able to problem solve and answer queries as they arise, using digital means of communication, telephone or face to face
Please see the full job description for all duties involved
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Applying for this NHS job
This advert is for Outpatient Administrative Assistant (OAC) with Royal Surrey NHS Foundation Trust in Guildford, England. It is listed as a Band 3 Administrative assistant role. The advertised salary is £27,106 - £28,850 (per annum) includes high cost area supplements (HCAS). The contract type is Permanent. The application deadline is 04 Nov 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (21 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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