Out of Hours Night Manager - Crisis Pathway

Job overview

This is a key role within the Mental Health Community Pathway taking operational responsibility for the services which operate out of hours. The aim is to bring together all services out of hours as one team working closely together with defined functions.

The OOM (Out of hours Operational Manager) will foster a culture of the services working together to ensure that service user and carers journey through services are seamless.

The OOM will manage and support staff to manage service users who present with highly complex needs; they will be required to attend and manage incidents or complex situations, and support clinically at times of increased activity and acuity.

Main duties of the job

The Out of Hours Manager (OOM) will be responsible for the coordination and management of the staffing resource of a range of services inclusive of:

• Acute Liaison Mental Health Services in Kettering and Northampton General Hospitals
• Crisis Response Unit
• Police Street Triage
• Integrated Response Hub
• Crisis Cafes
• Crisis Houses

Working with partners including Mind, Northamptonshire Police and EMAS

Reporting to the Service Manager within the Crisis Pathway

Detailed job description and main responsibilities

• Leading, managing and coordinating the out of hour services within the crisis pathway
• Ensuring safe and effective delivery of services
• Support and manage complex cases
• Rota management
• The role will involve working closely with the OOMs who are based in the Adult Inpatient Service and there will be times where cross cover may be required.
• Being on the on-call rota
• Line managing staff
• Providing supervision and reflective practice to staff
• Being a point of escalation for the teams out of hours
• Communicate and work effectively with partner agencies
• Audits and ensuring standards of care are being met within the teams

Please note this is not an exhaustive list of duties and responsibilities of the post. The post holder may be required to undertake other duties as may reasonably be required commensurate with the grade and/or hours of work at the post holders initial place of work or at any other of the Trust’s establishments.

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.