Organisational Resilience - Service Manager

Requirements the employer expects applicants to meet.

• Experience

  Experience of leading and managing a similar large operational service ideally within an Acute NHS or wider healthcare sector setting

• Experience

  Experience of building a team and developing strong relationships across a wider organisation

• Experience

  Experience of leading and delivering large scale service improvement or change initiatives including service redesign, including business case writing and presentation.

• Experience

  Extensive staff recruitment and management experience, including workforce planning & line management responsibilities, including application of HR policies.

• Experience

  Experience of financial planning and monitoring of income and expenditure budgets, including the design and delivery of large cost improvement programmes

• Experience

  Ability to negotiate and influence staff at all levels of seniority including immediate management, senior executive members and clinical teams.

• Experience

  Experience of leading the development and implementation of strategic service plans, including ability to translate complex data and information to clinical teams

• Experience

  Experience of managing within a complex organisation and balancing multiple objectives successfully

• Other Factors

  Ability to work flexibly to meet the needs of the service and outside of normal office hours where incidents or planned business continuity interruptions occur out of hours.

• Other Factors

  Ability to demonstrate and model the Trust’s ‘PROUD’ value

• Qualifications

  First Degree or equivalent

• Qualifications

  Post graduate module / qualification or equivalent

• Qualifications

  Working towards an Emergency Planning qualification

• Special Skills / Aptitudes (verbal, numerical, mechanical)

  Excellent communicator and able to deal effectively with all staff at all levels.

• Special Skills / Aptitudes (verbal, numerical, mechanical)

  Demonstrable leadership skills and the ability to motivate others and demonstrate honesty, integrity, fairness, tenacity and resilience.

• Special Skills / Aptitudes (verbal, numerical, mechanical)

  Self-reliant, decision maker with good organisational skills and a methodical, flexible proactive approach to work.

• Special Skills / Aptitudes (verbal, numerical, mechanical)

  A commitment to promoting equality and diversity in the workplace and in service delivery and development.

• Special Skills / Aptitudes (verbal, numerical, mechanical)

  Excellent organisational skills and an ability to prioritise an unpredictable workload with frequent disruption.

• Special Skills / Aptitudes (verbal, numerical, mechanical)

  A clear understanding of confidentiality when dealing with matters relating to staff and patient information and data.

• Special Skills / Aptitudes (verbal, numerical, mechanical)

  A detailed understanding of clinical and corporate governance

• Special Skills / Aptitudes (verbal, numerical, mechanical)

  Awareness of the national and regional EPRR strategic and policy environment and ability to translate this locally

• Special Skills / Aptitudes (verbal, numerical, mechanical)

  Ability to develop, maintain and put into action emergency or business continuity plans and procedures during an emergency situation and to ensure integrity and representation of the Trust is maintained.

• Special Skills / Aptitudes (verbal, numerical, mechanical)

  To lead formal de-briefs with clinical and non-clinical staff following incidents within the Trust

• Special Skills / Aptitudes (verbal, numerical, mechanical)

  Be able to organise, facilitate and deliver tabletop and real time exercises, presentations to a wide range of staff at different organisational levels

• Further Training (specialist / management previous job training)

  Experience of responding to, and managing, an incident occurring within a large organisation requiring the response from a number of different teams

• Further Training (specialist / management previous job training)

  Evidence of implementing the national Emergency Planning Resilience and Response requirements as defined by the Civil Contingencies Act 2004

• Further Training (specialist / management previous job training)

  Comprehensive understanding of the statutory and legislative obligations of Trust with regard to Emergency Planning Resilience and Response.

• Further Training (specialist / management previous job training)

  Development of emergency planning resilience and response plans continuity plans.

• Further Training (specialist / management previous job training)

  Collaborative working with all Category One Responders and the wider heath community, including multi agency exercises.

• Further Training (specialist / management previous job training)

  Willingness to undertake further development and training to maintain and enhance professional expertise.