Job summary
Support the Operations Manager in the effective day-to-day running of diagnostic healthcare services, ensuring high standards of service delivery and patient satisfaction. Maintain operational and compliance records, including mandatory training, equipment servicing, quality assurance testing, and daily compliance checks. Assist with workforce administration, including rota management, annual leave planning, onboarding, appraisals, return-to-work processes, and other HR activities. Monitor service performance data, prepare reports, and support KPI tracking, payroll summaries, and operational reporting requirements. Manage and update service information, including prison activity data, while providing accurate operational insights and recommendations. Support the investigation and resolution of incidents, complaints, patient feedback, and service issues to drive continuous improvement. Assist with stock, equipment, and purchasing activities, ensuring services operate within agreed budgets. Build and maintain positive relationships with internal and external stakeholders, supporting collaboration and service objectives. Contribute to service development projects, audits, compliance initiatives, and the implementation of new service models and operational improvements.
Main duties of the job
As an Operations Support professional, you will play a key role in supporting the day-to-day delivery of high-quality diagnostic healthcare services within the prisons sector. Working closely with the Operations Manager, you will help ensure operational efficiency, regulatory compliance, service performance, and excellent patient outcomes. The role provides broad operational support across workforce coordination, reporting, stakeholder engagement, compliance, finance, and service improvement initiatives, contributing to the continued growth and success of the service.
About us
Connect Health and Healthshare have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS.
Details
- Date posted: 12 June 2026
- Pay scheme: Other
- Salary: £28,000 to £30,000 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number: PRRE01
- Job locations: National / mainly remote, England, England, NE12 8EU, United Kingdom
Job responsibilities
Connect Health and Healthshare have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS.
Person specification
Experience
Desirable
- Strong organisational and administrative skills
Qualifications
Desirable
- n/a
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Applying for this NHS job
This advert is for Operations Support with Cora Health Group Limited in Newcastle upon Tyne, North East and Yorkshire, England. The advertised salary is £28,000 to £30,000 a year. The contract type is Permanent. The application deadline is 03 Jul 2026.
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