Operations Manager

Job summary

We are looking for a Operations Manager, for our friendly, busy two site practice in central Bournemouth. The role is to support the Practice Manager in all aspects of the practice operationally, being a visible leader for the team, managing premises, health and safety and ensuring high quality service delivery from all departments.

Main duties of the job

Supporting the Practice Manager in day to day operations

Assisting implementing the vision of the practice, using your experience and expertise to create innovative plans for the future.

Leading the team, optimising efficiency and performance. Line management of the team.

Implementing HR, recruitment and administrative processes.

Maintaining, updating and implementing policies and procedures

Implementing changes to patient services, IT and systems

Managing facilities, premises and health and safety

About us

About Us: The Panton Practice is a large two site GP practice dedicated to serving a diverse population of 16,600 patients in Central Bournemouth. We are a teaching practice, dedicated to supporting the next generations of GPs.

Our team is comprised of;

4 GP Partners

2 Salaried GPs

Nurse Practitioners, Paramedic Practitioners, Practice Nurses, and our invaluable Reception and Administration team.

Details

• Date posted: 08 October 2026
• Pay scheme: Other
• Salary: Depending on experience
• Contract: Fixed term
• Duration: 3 months
• Working pattern: Full-time
• Reference number: A2314-26-0015
• Job locations: 14 Gervis Road, Bournemouth, BH1 3EG, United Kingdom, The Panten Practice, 20 St. Leonards Road, Bournemouth, BH8 8QN, United Kingdom

Job responsibilities

The role involves supporting the Practice, Practice Manager and GP Partners in the following areas:

HR; Line management of administrative team, supervision of medical secretaries, prescriptions, admin team half of the clinical team. Responsibility for overseeing clinical and admin rota.Undertake annual appraisal, regular performance reviews, disciplinary and absence reviews.

Recruitment, training and development of the team, including organising structured and adhoc training sessions.

Responsibility for on-the-day organisational requirements in the event of any unforeseen issues e.g. staff sickness, IT issues.

Responsibility for complaints, responding in a timely manner and identifying any trends. Significant event analysis and disseminating any learnings with the full team. Improvment to patient service following feedback and audit data analysis.

Organsing and implementing the seasonal vaccine campaigns, liaising with the PCN on a weekly basis.

Ensure compliance with data protection and release guidelines

Facilities Management and Health & Safety:

Undertake regular inspections of the premises on both sites. Implement the appropriate infection control measures, ensure compliance with health and safety standards. Organise and liaise with contractors as required.

Deputising for the Practice Manager in their absence.