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Job requirements
Essential
35 listedRequirements the employer expects applicants to meet.
- Experience
Experience of managing multidisciplinary teams
- Experience
Experience of working with the general public
- Experience
Experience of working in a healthcare setting
- Experience
NHS or general practice experience
- Experience
Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Qualifications
A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
- Knowledge and Skills
Excellent communication skills (written, oral and presenting)
- Knowledge and Skills
Proven leadership skills
- Knowledge and Skills
Competent in the use of Digital Systems
- Knowledge and Skills
Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Knowledge and Skills
Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Knowledge and Skills
Ability to use own initiative, discretion, and sensitivity
- Knowledge and Skills
Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Knowledge and Skills
Ability to work as a team member and autonomously
- Knowledge and Skills
Sensitive and empathetic in distressing situations
- Knowledge and Skills
Ability to exploit and negotiate opportunities to enhance service delivery
- Knowledge and Skills
Strategic thinker and negotiator with a solutions-focused approach
- Knowledge and Skills
Effective time management (planning and organising)
- Knowledge and Skills
Good organisational skills
- Knowledge and Skills
Ability to effectively utilise resources
- Knowledge and Skills
Punctual and committed to supporting the team effort
- Knowledge and Skills
High levels of integrity and loyalty
- Knowledge and Skills
Ability to network and build relationships
- Knowledge and Skills
Flexible, cooperative and motivated
- Knowledge and Skills
Confident, assertive and resilient
- Knowledge and Skills
Ability to drive and deliver change effectively
- Knowledge and Skills
Ability to use initiative and judgement
- Knowledge and Skills
Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions
- Knowledge and Skills
Understanding of safeguarding adults and children
- Knowledge and Skills
Demonstrate personal accountability, emotional resilience and the ability to work well under pressure
- Knowledge and Skills
Ability to implement and embed policies and procedures
- Knowledge and Skills
Other requirements/wider responsibilitiesEssential
- Knowledge and Skills
Disclosure Barring Service (DBS) check
- Knowledge and Skills
Occupational Health clearance
- Knowledge and Skills
Flexibility to work outside core office hours
Desirable
10 listedAdditional qualities the employer would prefer.
- Experience
Experience of successfully developing and implementing projects
- Experience
Understanding of Health and Safety requirements
- Experience
HR understanding and experience
- Experience
Experience of health and safety requirements and needs within a small business
- Experience
Experience of chairing meetings, producing agendas and minutes
- Qualifications
Associate Member of IGPM in view of becoming a full member (MIGPM)
- Qualifications
AMSPAR qualification (L5 in Primary Care and Health Management)
- Qualifications
Leadership and/or management qualification
- Knowledge and Skills
Change Management and Transformation
- Knowledge and Skills
Full UK driving licence
Job summary
The post-holder is an Operations Manager.
To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations.
To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management.
Through innovative ways of working, support the Practice Manager leading the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, and learning and development, and ensuring the practice complies with CQC regulations.
The post-holder will be an integral part of the general practice team.
Main duties of the job
The following are the core responsibilities of the Operations Manager in delivering health services.
Support the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
Management and leadership of the administration team and navigation team. Including room booking and room rotas.
Provide leadership and guidance to all staff, including ownership of policies ensuring that they always adhere to procedures.
Maintain the highest levels of confidentiality
Oversee the administrative elements of QOF, liaising with GPs, nursing staff and administrators leading to delivery
Implement systems to ensure compliance with CQC regulations and standards
Implement and embed an effective staff appraisal process, and undertake appraisals for those that they line manage
Lead the management of the clinical system, always ensuring IT security AND IG compliance and responding to and resolving all local IT issues
Full accountability and ownership of digital change and equipment including transformation and IT equipment in the practice.
Actively encourage and promote the use of patient online services (eg NHS app
Ensure the staff implement the practice-wide approach to the management of all patient services matters
Undertake all mandatory training and induction programmes
Progress will be reviewed on a regular basis via appraisal.
About us
The following are the core responsibilities of the Operations Manager in delivering health services. There may be, on occasion, a requirement to carry out other tasks.There may be a requirement to carry out other tasks, This will be dependent upon factors such as workload.
Provide leadership and guidance to all staff, including ownership of policies
Ensure the staff implement the practice-wide approach to the management of all patient services
Undertake all mandatory training
Details
- Date posted: 29 September 2026
- Pay scheme: Other
- Salary: £29,721 a year £19 per hour
- Contract: Permanent
- Working pattern: Flexible working
- Reference number: A4134-26-0010
- Job locations: 100A Fishponds Road, Bristol, Avon, BS5 6SA, United Kingdom, East Trees Health Centre, 100A Fishponds Road, Eastville, BRISTOL, BS5 6SA, United Kingdom
Job responsibilities
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Applying for this NHS job
This advert is for Operations Manager with East Trees Health Centre in Bristol, England. It is listed as a Operations manager role. The advertised salary is £29721.00. The contract type is Permanent. The application deadline is 09 Oct 2026.
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