Operational Support Officer - Surgical Specialties

Job overview

***INTERNAL APPLICANTS ONLY***

We have an exciting opportunity for an Operational Support Officer to join the Surgical Division.

You will need to be highly motivated with a high level of professionalism, excellent communication skills and the ability to work in a team. You will need to be adaptable and flexible to meet the demands of the services.

The role will support the Division in the the delivery of corporate targets and strategies by undertaking a wise range of day to day operation duties in support of the Deputy General Manager and Administration Admin Lead to ensure that the Directorate Specialties meet quality, activity and financial key performance indicators (KPI's) across inpatient/outpatient services.

Main duties of the job

• Support the Division in the delivery of corporate targets and strategies and day-to-day operational service delivery.
• Support the Deputy General Manager and Administrative Admin Lead to meet quality, activity and financial KPIs.
• Monitor EPR, RTT, Patient Tracker List and data quality to ensure waiting times and booking targets are met and avoid breaches.
• Input and produce data using ESR, EPR, rotas, trackers, Datix and other relevant systems.
• Support projects, waiting list initiatives, EPR training and service improvement.
• Arrange meetings, take minutes, complete action logs, manage diaries and maintain Directorate systems.
• Escalate resource concerns and operational issues and support Business Continuity and Emergency Planning.
• Monitor Consultant annual leave, capacity planning, mandatory training and appraisals.
• Participate in audit and quality improvement developments.
• Undertake SPDRs and contribute to Directorate training plans.
• Undertake annual appraisal and maintain professional knowledge and a 3-year portfolio of evidence.

Detailed job description and main responsibilities

For more information about the role and responsibilities please see the attached job description and person specification.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.