Operational Service Manager

Job overview

We are seeking to recruit a passionate, knowledgeable and dynamic Operational Service Manager to join our SOAMHs Services in North West Sussex.

This post will be responsible for the overall management of the Specialist Older Adult Mental Health services (SOAMHs) based in the North of West Sussex. There are two Dementia and Older Persons Mental Health teams (DOPMHs) that work into the Neighbourhood mental health teams providing support to older people with Dementia and Mental illness, these teams have an integrated intensive support service, A Dementia Assessment Service, Triage for Older Adults West Sussex wide and Community of practice clinician.

Candidates must be able to demonstrate a wide range of experience and ability in operational management including service innovation, partnership working, managing change, recruitment, retention and development of a workforce able to deliver the highest quality care. A track-record of service user / carer involvement and evidence of responsiveness to service user and carer feedback is essential. You will need to be a registered mental health professional, and passionate about delivering excellent services.

Main duties of the job

• To work effectively within a multidisciplinary setting, holding self and colleagues to account appropriately and demonstrating personal commitment to integrated (managerial/professional) leadership.
• Achieve an agreed set of performance targets.
• Provide services within the agreed financial resources and achieve all financial targets, including cost efficiency savings ensuring maximum value in terms of clinical and cost effectiveness.
• To contribute in the planning and delivery of service objectives.
• Respond to Serious Untoward Incidents (SUIs), complaints and communications, ensuring timely and thorough investigation, effective communication of recommendations and closely monitoring actions to ensure they are fully implemented
• To be part of on call manager rota.

Detailed job description and main responsibilities

• Work effectively within the Leadership Team facilitating trust, holding self and colleagues to account appropriately and demonstrating personal commitment to integrated (managerial/professional) leadership.
• Achieve a defined set of performance targets, in accordance with contractual requirements and the performance framework for Monitor, the Care Quality Commission, and other relevant statutory and professional bodies.
• Provide services within the agreed financial resources and achieve all financial targets, including cost efficiency savings, ensuring maximum value in terms of clinical and cost effectiveness.
• To actively contribute in the planning and delivery of the business objectives, service plans and change projects, ensuring customer focus, consistency, quality, and cost effectiveness.
• Respond to Serious Untoward Incidents (SUIs), complaints and communications, ensuring timely and thorough investigation, disseminating recommendations and monitoring that actions are fully implemented

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.