Job overview
- hours per week permanent
- hours per week fixed term (18 months)
We are looking for an enthusiastic, motivated Operational Service Assistant to join our dynamic and forward thinking Northwich Care Community. As a Integrated Care Community, we are proud of the transformation work we have already achieved in order to establish the “Right Professional, Right Place, Right Time” approach.
Our HUB team are a friendly and supportive administration team who work with community services teams managing direct and indirect patient referrals, enquiries, appointments, supplies and ordering.
Main duties of the job
The Operational Service Assistant will provide comprehensive, quality, confidential administrative support to the Community Services within the Northwich Care Community including managing calls, referrals and supporting the clinical staff. They will be expected to organise their own workload whilst being supported by the Care Community Co-Ordinator, ensuring that an efficient service is provided to the population of the CCICP’s Care Communities. It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive of other colleagues within the team. Knowledge of NHS IT systems including EMIS and DCS/Meditech are advantageous, confident communication and IT skills are a must.
Detailed job description and main responsibilities
See attached job description for full details:
- To provide comprehensive administrative support to the Specialist Services within the Care Community Team including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population of the Care Community.
- To support the Care Community Co-ordinator to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings.
- Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency.
- Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals.
- Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so.
- Provide information to parents/carers where appropriate, according to agreed guidelines, where appropriate.
- Support Care Community Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results.
- To carry out other responsibilities / duties at the request of the senior / Line Manager, according to the job holder’s competency to do so.
Person specification
Experience
Essential
- Previous Administrative experience
- Knowledge of confidentiality in accordance with Data Protection Act and national/local guidelines
Desirable
- Understanding of health records/waiting lists
- Understanding of computer systems used by the department
Qualifications
Essential
- 5 GCSE’s grade C or equivalent. Must include English.
- Proficient in Microsoft applications including Outlook, Word, Excel and Power point.
- ECDL or equivalent
Desirable
- Knowledge of medical terminology
- Level 3 Business Admin or Team Leading Qualification
skills and knowledge
Essential
- Excellent verbal and written communication skills
- Ability to prioritise own workload
- Good interpersonal skills
- Excellent time management and organisational skills
- Proactively manage change
WhatsApp job alerts
Get instant WhatsApp alerts for Band 3 roles in Northwich
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Operational Service Assistant: Northwich Care Community with Mid Cheshire Hospitals NHS Foundation Trust in Verdin House Victoria Infirmary. It is listed as a Band 3 role. The advertised salary is £25,760 - £27,476 pa pro rata. The contract type is Permanent: + 18 month 22.5 hour fixed term post available. The application deadline is 25 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (11 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.