Operational Service Admin Assistant: Physiotherapy

Job overview

We are looking for an enthusiastic, motivated Operational Services Assistant to join our dynamic and forward-thinking team.

The Operational Service Assistant will provide comprehensive, quality, confidential administrative support to the Physiotherapy team employed by the Trust. The Operational Service Assistant will be expected to organise their own workload and co-ordinate their activities in conjunction with, and supervised by the team leader, to ensure that an efficient service is provided.

Main duties of the job

The post holder will be capable of the full administrative function within the team, and be able to step in to fill gaps, to ensure continuity of services. This will include managing patient calls, processing referrals, managing email requests, and supporting the clinical staff. You will also have excellent audio-typing skills, which is an essential requirement. It is essential that the post holder can exercise initiative suitable to the role and is fully supportive of other colleagues within the team.

Detailed job description and main responsibilities

• To provide comprehensive administrative support to the Care Community Team and associated Specialist services including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population of the Care Community
• To support the Care Community Co-ordinator to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings.
• Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency.
• Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals.
• Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so.
• Provide information to parents/carers where appropriate, according to agreed guidelines, where appropriate.
• Support Care Community Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results.
• To carry out other responsibilities / duties at the request of the senior / Line Manager, according to the job holder’s competency to do so.