Operational Health Records Manager

Job details

• Job reference: 257762
• Salary: Band 7 (£52,845 - £61,466)
• Job closing date: 19/10/2026
• Job Type: Administrative Services
• Location: Victoria Hospital
• Employment type: Permanent
• Hours Per Week: 36
• Job posted date: 05/10/2026
• Employer (NHS Board): NHS Fife
• Department: Health Records

An exciting opportunity has arisen for an experienced and motivated leader to join NHS Fife as an Operational Health Records Administration Manager, providing leadership and operational management for key 24/7 Health Records Admin services across NHS Fife, including Emergency Department Reception, Minor Injuries Unit Reception, Bed Bureau and NHS Fife Switchboard Services.

With responsibility for approximately 70 staff supporting critical front-line services across NHS Fife, this role offers an excellent opportunity for an ambitious leader to influence service delivery, drive continuous improvement and support the ongoing digital transformation of the Health Records service.

The Role

Reporting to the Divisional Head of Health Records, you will be responsible for leading and developing a large multidisciplinary workforce across multiple sites, ensuring services are safe, effective, resilient and patient centred.

You will:

• Lead and develop a large multidisciplinary workforce across multiple sites.
• Ensure the resilience and continuity of critical 24/7 services.
• Manage workforce planning, recruitment, performance management and staff development initiatives.
• Lead service improvement, change management and quality initiatives.
• Develop and maintain effective business continuity and major incident arrangements.
• Work closely with clinical, operational and senior management colleagues to support organisational objectives and improve patient outcomes.
• Use performance information and data intelligence to drive service improvement and support decision-making.

About You

We are looking for an effective and supportive leader who can inspire teams, manage operational pressures and drive continuous improvement within a complex healthcare environment.

You will have:

• Significant senior management experience within Health Records, Information Management, Patient Administration or a related healthcare environment.
• Experience of managing large teams and operational services across multiple locations with the ability to maintain service continuity and workforce resilience within a complex 24/7 operational environment.
• Experience of workforce planning, employee relations, service improvement and change management.
• Strong leadership, communication, influencing and decision-making skills.
• The ability to lead services through transformation whilst maintaining high-quality service delivery.

Qualifications

You will be educated to degree level or possess equivalent knowledge and experience gained within a Health Records or healthcare management environment.

A recognised Health Records, Information Management or Leadership qualification is desirable.

Assessment Process

Shortlisted candidates will be required to:

Deliver a short presentation on a pre issued topic.

Participate in a competency and values-based interview.

Why Join NHS Fife?

This is an exceptional opportunity to influence the delivery and future development of critical services that support patient care across NHS Fife. You will join a forward-thinking management team committed to service excellence, staff development and continuous improvement.

If you are a resilient and innovative leader who enjoys working collaboratively and making a real difference, we would love to hear from you.

For informal enquiries please contact Mrs Sharon Younger, Divisional Head of Health Records - sharon.younger@nhs.scot

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

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