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Job requirements
Essential
9 listedRequirements the employer expects applicants to meet.
- Experience
Experience working with a multi-professional team.
- Experience
Experience of direct patient contact including telephone and face to face contact.
- Experience
Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records.
- Experience
Recent experience working with veterans or in veterans services
- Education/ Qualifications
Degree or foundation degree or equivalent qualification/experience
- Skills/Knowledge/ Abilities
Advanced key board skills - Microsoft Word and Excel
- Skills/Knowledge/ Abilities
Ability to adapt to new working practices, learn new software systems and acquire new knowledge
- Skills/Knowledge/ Abilities
Ability to work as a member of a team, closely and harmoniously with others.
- Skills/Knowledge/ Abilities
Knowledge and understanding of the NHS in wider context.
Desirable
2 listedAdditional qualities the employer would prefer.
- Experience
Experience of working in a welfare setting
- Skills/Knowledge/ Abilities
Experience of working with the Armed Forces community
Job overview
Op RESTORE is an NHS service hosted by Imperial College Healthcare NHS Trust that supports individuals who have served in, or are leaving, the UK Armed Forces and have continuing, physical health injuries and related medical problems attributed to their time in the Armed Forces.
This is an opportunity for a motivated, driven and enthusiastic individual with a passion for veteran’s healthcare or with experience of working in the Armed Forces to help the service develop an understanding of veteran wellbeing to support referrals into the service.
This is a non-clinical role and successful candidates will have a strong admin background and be comfortable working on their own. They will be experienced in healthcare navigation to support the roll-out of Veteran-Initiated Referrals over the coming year. Through this they will be liaising with veterans on the phone and with GP practices, military charities and NHS Trusts.
Please note this is a homeworking post – the expectation is that the post holder will be based at their home with occasional travel into London or other parts of England for internal and external meetings.
Main duties of the job
- Op RESTORE is an NHS service that supports individuals who have served in, or are leaving, the UK Armed Forces and have continuing, physical health injuries and related medical problems attributed to their time in the Armed Forces. The service supports the referrals for veterans received by GPs and provide oversight and direction to the onward clinical pathways for veterans.
- To develop, support and implement plans for providing first contact with veterans referred into the service, for completing assessment checklists and for supporting the onward navigation of statutory and non-statutory services in support of the service.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
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Applying for this NHS job
This advert is for Op RESTORE Pathway Navigator with Imperial College Healthcare NHS Trust in London, England. It is listed as a Band 5 Navigator (discipline unspecified) role. The advertised salary is £32,073 - £39,043 pa. The contract type is Fixed term: 16 months (FTC until 31 March 2028). The application deadline is 18 Oct 2026.
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