OOH Telephone Triage GP Bank

Job overview

This is an exciting opportunity to join our existing telephone triage workforce at the GP Out of Hours (OoH) service in Oxfordshire to provide telephone triage sessions, both remotely and from a trust location.

The GP OoH service provides urgent medical advice and assessment to all patients living (or visiting) in Oxfordshire and for when normal primary care is closed. Operating between 18:30 to 8am the next day and 24 hours across weekends and bank holidays, the service provides advice and treatment for patients that have either called 111 or have entered the service through other means and require urgent primary care management. The service is provided by a multi-disciplinary team that includes GPs, Nurse and Paramedic practitioners, administrative and operational colleagues.

Main duties of the job

Our telephone triage GPs are highly skilled and can expertly manage the majority of patients over the phone after first contact and without requiring further assessment from the OOH service. Nonetheless we also operate a number of bases (6 in total) and a large number of visiting teams that can provide further face to face assessment from one of our bases or at the patient’s home should the triaging clinician feel it is required.

The service uses Adastra as its clinical record system with access to GP and secondary care records for most patients. We also have video consulting tools to further enhance the triaging clinician’s ability to safely manage patients over the phone.

This is an incredibly exciting time to join Oxford Health and our OOH service in particular as we reorganise our delivery of the service making it not only better for patients but also for our valued staff that work within it.

Detailed job description and main responsibilities

We are therefore keen to recruit additional bank GPs to our team. GPs who wish to apply for this role should ideally have at least 1 years’ experience in primary care or a comparable Out of Hours service. Newly qualified GPs may also be considered.

We offer an individually tailored induction programme to help you settle into your role followed by ongoing professional support from case review and peer feedback, all of which is designed to help you maintain and further develop your skills as an experienced and skilled OOH clinician.

Telephone sessions are available across the week and are usually five hours in length. GPs can either book ad hoc sessions (via an app or online) or work with the rota team to pre-book a number of regular sessions in advance.

Summary of benefits

• Remote working*
• Highly competitive rates of pay with further enhancements for Bank Holidays, Christmas and New Year
• There is a requirement to undertake a minimum of one session per month
• An individualised and rigorous induction programme with scheduled follow up meetings
• Clinical performance feedback and opportunities to discuss cases.
• Access to NHS Pension (as an officer)
• Online or app based booking system for shifts
• Ability to pick up additional sessions of any length when we experience high volumes of 111 referrals
• Online payslips and P60s
• Streamlined mandatory training requirements
• Dedicated GP liaison officer and point of contact for any non-clinical issues that may arise
• Dedicated duty desk GP available for clinical support on weekends 07.30-23.30
• Support from on call coordinators and from operational team for the in hours and out of hours period
• Limited admin and paperwork
• Shift based work so start and finish on time
• Regular support and communication from the clinical leadership team
• Opportunities to undertake Quality Improvement, research, and other innovation projects