Oncology Administrator

Job overview

Are you great with people, very organised, and passionate about patient care? Our Oncology Service is looking for a motivated friendly and confident individual with experience of working within a very busy and fast-paced patient facing environment to come and join our team.

Imperial College Healthcare NHS Trust is an Academic Health Science Centre (AHSC) and one of the largest Trusts in the country. Our mission is to provide world class healthcare for our patients, through excellence in research, education and training.

We are currently looking to recruit an enthusiastic person to join our Oncology GTD Administration team to provide efficient administrative support to the GTD Service, ensuring the smooth coordination of patient screening, preparation and dispatch of testing kits, and general administration. The post holder will be expected to organise and prioritise their own workload and to work closely with clinical colleagues in order to ensure the continuity of service for our patients at all times.

This is a great opportunity for an excellent administrator to develop and learn within a complex, fast-paced environment. You will have excellent team working, interpersonal and communication skills with the vision and enthusiasm to continually develop both yourself and the service.

This post is a fixed term role for 6 months consisting of 37.5 hours per week. Monday to Friday 09:00 – 17:00.

Main duties of the job

Patient Screening and Communication

• Conduct screening telephone calls with patients in accordance with service protocols.
• Provide patients with clear information regarding testing processes, appointments, and kit requirements.
• Escalate any clinical concerns or queries to the appropriate healthcare professional.
• Maintain a professional and compassionate approach when communicating with patients.
• Accurately document outcomes of patient calls and update relevant databases and patient records.

Kit Preparation and Dispatch

• Prepare patient testing kits for distribution, ensuring all required documentation and materials are included.
• Arrange timely dispatch of kits to patients.
• Monitor stock levels of kits and associated materials and report shortages.
• Maintain accurate records of kits sent, received, and processed.
• Liaise with courier services and internal departments as required.

Administrative Support

• Print, prepare, and distribute clinical reports and associated documentation. Input and maintain patient information on relevant electronic systems and databases. File, scan, and manage documentation in line with information governance requirements. Support appointment administration. Respond to telephone and email enquiries in a timely and professional manner. Assist with data collection, audits, and service reporting as required.
• Print, prepare, and distribute clinical reports and associated documentation.
• Input and maintain patient information on relevant electronic systems and databases.
• File, scan, and manage documentation in line with information governance requirements.
• Support appointment administration.
• Respond to telephone and email enquiries in a timely and professional manner.
• Assist with data collection, audits, and service reporting as required.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.