Job requirements
Essential
19 listedRequirements the employer expects applicants to meet.
- Skills
Proven communication skills
- Skills
Computer Literate
- Skills
Able to meet tight deadlines and able to prioritise workload
- Skills
Frequent and prolonged use of VDU's
- Skills
Frequent and prolonged use of telephones
- Skills
Excellent communication and organisational skills, with the ability to demonstrate initiative in response to demands of the workload
- Knowledge
Awareness of local/National Waiting List Management Policy and knowledge of Waiting times
- Knowledge
Understanding of the reporting structure in terms of supervision
- Experience
Experience within an office environment involving customer service
- Experience
Knowledge of Data Protection Act
- Experience
Awareness of Patient Confidentiality
- Qualifications
Good standard of general education
- Qualifications
NVQ 2 or equivalent
- Personal Qualities
Ability to work as part of a multi-disciplinary team
- Personal Qualities
Excellent communication skills (written, verbal and telephone)
- Personal Qualities
Ability to remain calm when patients are aggressive and abusive
- Personal Qualities
Ability to overcome language and communication barriers
- Personal Qualities
Ability to work well in a highly pressurised target driven environment
- Personal Qualities
Ability to prioritise own work load, self motivated, diplomatic, calm and positive
Desirable
3 listedAdditional qualities the employer would prefer.
- Experience
Ability to use a variety of computer databases.RADIS, TPATH, PAS and Microsoft office packages
- Experience
Previous medical records or hospital based clerical experience
- Qualifications
Knowledge of WPAS/ Hospital administration systems
Job overview
Working in a highly pressurised environment to provide a professional, efficient and effective administrative service for the Department. Using initiative in sometimes complex situations to ensure that patients are booked in line with local and national Access targets.
Work as part of a team, supporting other team members to deliver the Access targets and a patient focused booking service.
Main duties of the job
- To obtain case notes for the Department on a timely basis from various locations on Glan Clwyd’s site, including the Medical Record’s Department.
- Organise clinic letters and distribute them to relevant GP surgeries
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Applicant requirements
Welsh language skills are desirable
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Applying for this NHS job
This advert is for Office Clerk with Betsi Cadwaladr University Health Board in Rhyl, Wales. It is listed as a Band 2 Clerk (discipline unspecified) role. The advertised salary is £26,300 per annum. The contract type is Permanent. The application deadline is 28 Oct 2026.
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