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Job requirements
Essential
26 listedRequirements the employer expects applicants to meet.
- Experience
Experience of facilitating and supporting change working with operational teams to improve ways of working
- Experience
Demonstrated experience of co ordinating defined pieces of work or improvement activity within complex environments, under agreed direction or governance
- Experience
Experience of supporting the implementation of agreed processes and procedures, helping teams embed new ways of working
- Experience
Experience of engaging stakeholders, gathering feedback, and supporting change and improvement initiatives
- Experience
Experience of identifying, recording, and escalating risks and issues appropriately, contributing to logs and progress updates
- Experience
Experience of supporting budget monitoring or business planning activity, such as tracking expenditure or providing information, without financial accountability
- Experience
Experience of drafting reports, briefing papers, and correspondence for senior colleagues and stakeholders
- Experience
Experience of supporting and enabling staff through guidance, facilitation, or informal training activities
- Skills and knowledge
Strong facilitation, organisation, and coordination skills, enabling teams to deliver agreed improvements in challenging environments
- Skills and knowledge
Demonstrable working knowledge of quality improvement methodologies and service improvement tools, applied in a facilitative capacity
- Skills and knowledge
Ability to collect, analyse, and present data from multiple sources to support improvement activity and informed discussion
- Skills and knowledge
Ability to build and maintain effective working relationships across organisations and professional groups
- Skills and knowledge
Confident communicator, able to adapt communication style in challenging or sensitive situations
- Skills and knowledge
Ability to support project delivery using recognised project management tools and approaches (e.g. PRINCE2), without ownership of projects or programmes
- Skills and knowledge
Ability to plan and prioritise own workload, managing multiple pieces of work to agreed timescales
- Skills and knowledge
Ability to produce clear documentation, including action plans, reports, and summaries, to tight deadlines
- Skills and knowledge
Excellent IT skills, particularly in Microsoft Office, including advanced use of Excel to analyse and summarise data
- Education and Experience
Degree or demonstrable equivalent experience
- Education and Experience
Evidence of continued professional development
- Attitudes, aptitudes, personal characteristics
Enthusiastic, flexible, and proactive, with a positive and solution focused approach to work
- Attitudes, aptitudes, personal characteristics
Able to travel and work at place within new GP practices on a weekly basis
- Attitudes, aptitudes, personal characteristics
Relationship focused and keen to build direct trusted relationships with both clinical and non-clinical members of place-based teams
- Attitudes, aptitudes, personal characteristics
Able to work effectively as part of a team and support others
- Attitudes, aptitudes, personal characteristics
Resilient and able to work effectively under pressure and changing priorities
- Attitudes, aptitudes, personal characteristics
Self motivated and able to work with a high degree of autonomy within agreed parameters
- Attitudes, aptitudes, personal characteristics
Strong interpersonal skills with the ability to build constructive, professional relationships
Desirable
12 listedAdditional qualities the employer would prefer.
- Experience
Leadership or management qualification
- Experience
Experience of working within Primary Care, including a demonstrable working knowledge of GP clinical systems (e.g. EMIS, SystmOne)
- Skills and knowledge
Good understanding of Primary Care, including the role of national and local services in patient care and practice finance
- Skills and knowledge
Knowledge of clinical coding systems (e.g. SNOMED) and ability to interpret relevant business rules
- Skills and knowledge
Understanding of primary care data quality and its importance for service delivery and funding
- Skills and knowledge
Strong working knowledge of clinical systems and tools (e.g. templates, searches) that impact practice performance
- Skills and knowledge
Awareness of contracting and commissioning arrangements within Primary Care
- Skills and knowledge
Numerate, with an understanding of practice finance and funding mechanisms (e.g. QOF) sufficient to support improvement work
- Education and Experience
Leadership or management qualification
- Education and Experience
Project management qualification (e.g. PRINCE2)
- Education and Experience
Training in leadership, facilitation, or change management
- Education and Experience
Training in public health or population health management
Job overview
Reporting to the Clinical Facilitation Manager for the Clinical Effectiveness Programme (CEP), the postholder will support the implementation and delivery of agreed programme priorities, embedding systematic improvement processes within primary care to ensure consistent, high‑quality delivery across boroughs and neighbourhoods. While the role is primarily focused on North West London, its approaches and developments may be extended across the wider West North London ICB geography where appropriate.
The post holder will work closely with Primary Care Networks (PCNs) to support GP practices and contribute to the development of a successful ICS that improves health outcomes for residents across NWL. The programme builds on established models within NWL and elsewhere, integrating population health management and learning to support personal, organisational, and system development, and to drive continuous improvement in outcomes at neighbourhood and borough level.
They will be expected to work independently, within agreed objectives and governance arrangements, developing effective relationships with local practice teams and providing on‑site or virtual support as required.
Main duties of the job
- Work collaboratively with borough‑based Clinical Leads to implement and support practices, neighbourhood teams, and PCNs to deliver high‑quality patient care
- Apply strong facilitation skills to engage practices and neighbourhood teams, embed clinically effective ways of working, promote best practice, and reduce unwarranted variation.
- Use knowledge of clinical systems (EMIS and SystmOne) to ensure practices and neighbourhoods can access and use appropriate resources.
- Provide support and training to help practices and neighbourhood teams to achieve improved outcomes against local service and population health objectives.
- Develop data‑driven improvement plans for practices and neighbourhoods, providing facilitation and advice to meet quality improvement and contractual requirements
- Work closely with the multi‑professional Clinical Effectiveness team to inform local benchmarking, neighbourhood prioritisation, and population health planning.
- Coordinate and manage practice and neighbourhood engagement meetings and visits to understand local challenges, agree improvement priorities, and support the adoption of best practice
- Analyse performance, capacity, demand, and population health data to assess progress and identify opportunities for collaborative working across neighbourhoods and the borough.
- Support change management by encouraging innovation and testing new approaches to care delivery.
- Act as project lead for defined borough‑level clinical effectiveness workstreams.
Detailed job description and main responsibilities
For further information about the advertised role, please refer to the job description & person specification included in the documents section of this advert.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for NWL CEG Clinical Facilitator with Central and North West London NHS Foundation Trust in London, England. It is listed as a Band 7 Facilitator role. The advertised salary is £58,133 - £65,261 per annum inc HCAS (pro rata if P/T). The contract type is Secondment: 5 months (Contract End Date 31/03/2027 potential to extend if receive additional funding). The application deadline is 23 Oct 2026.
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