Job requirements
Essential
5 listedRequirements the employer expects applicants to meet.
- Experience
Meets all essential criteria as per attached job description/person specification
- Qualifications
A good standard of education at GCSE level or equivalent experience
- Qualifications
Possesses good typing and I.T. skills
- Abilities and skills
Meets all essential criteria as per attached job description/person specification
- Abilities and skills
General keyboard skills
Desirable
5 listedAdditional qualities the employer would prefer.
- Experience
Previous experience in an administrative role in the NHS or similar organisation
- Qualifications
The ability to communicate in Welsh
- Abilities and skills
Good interpersonal and communication skills, able to establish effective working relations with internal and external contacts
- Abilities and skills
The post also requires excellent communication skills
- Abilities and skills
Good Map reading skills and area knowledge
Job overview
The ability to converse in both English and Welsh is highly desirable for this role. The Non-Emergency Patient Transport Service is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.
The successful applicants will have a can do attitude, demonstrate that they have worked as part of a team, possess excellent communication and active listening skills, ideally have experience in working in a customer focused environment.
We currently have permanent contracts for 37.5 hrs per week in our NET Centre site in Cwmbran. The successful candidates will be expected to work to cover any hours between 0800-1800 weekdays on a rota basis to match the service demands.
The ability to speak Welsh is highly desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
The successful post holder will be required to work within a team dealing with all telephone enquiries from patients and hospitals for all issues associated with Non-emergency ambulance transport this includes, processing telephone calls from members of the public and hospital staff requesting non-urgent ambulance transport, working through an established criteria staff will assess the most appropriate method of transport for patients, and then accurately process this request accordingly utilising the Trusts databases. Duties also include checking systems to see if transport has been booked, inputting requests, identifying arrival times of transport on the day of journey, and providing support to the planning and day control teams within the NEPTS department.
The position involves inputting details speedily and accurately onto a computer system; therefore excellent keyboard skills are essential. The successful applicant should be competent when undertaking given tasks, have good interpersonal skills, be educated to a good educational standard and possess typing and I.T. skills.
A good knowledge of the geographical areas of all Wales would be advantageous and the ability to converse in the Welsh Language is essential for these posts.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Applicant requirements
Welsh language skills are desirable
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Applying for this NHS job
This advert is for Non Emergency Patient Transport Service (NEPTS) Call Taker with Welsh Ambulance Service NHS Trust in Cwmbran, Wales. It is listed as a Band 2 Ambulance and emergency care role. The advertised salary is £26,300 per annum, pro rata. The contract type is Permanent: Monday - Friday 08:00 - 18:00 - 37.5 hours. The application deadline is 11 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (25 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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