Non Emergency Patient Transport Dispatcher

Job overview

About the Role

South Central Ambulance Service (SCAS) is seeking motivated and organised individuals to join our Non‑Emergency Patient Transport Service (NEPTS) Contact Centre as a PTS Dispatcher. This is a vital role ensuring our patients are transported safely, punctually and with dignity to their healthcare appointments.

You will work in a fast‑paced environment where excellent communication, effective coordination and strong decision‑making skills are essential. As the main point of contact for our NEPTS operational staff, you will help deliver a high‑quality patient experience while supporting the smooth running of our service.

Main duties of the job

Key Responsibilities:

As a PTS Dispatcher, you will:

• Prioritise, allocate and dispatch patient journeys to ensure appointment times are met.
• Use live mapping and patient transport systems to manage real‑time patient activity and vehicle availability.
• Communicate clearly and professionally with NEPTS crews, call handlers, healthcare professionals, patients and relatives.
• Respond to changes in patient transport requirements and adjust resources accordingly.
• Support operational staff by providing accurate journey information and resolving issues such as delays or vehicle breakdowns.
• Monitor workloads throughout the shift and ensure crews have all planned work.
• Participate in audits, service improvement initiatives and team meetings.
• Uphold SCAS values and contribute to a positive, supportive Contact Centre culture.

Detailed job description and main responsibilities

About Us

South Central Ambulance Service NHS Foundation Trust provides high‑quality non‑emergency patient transport across Hampshire and Milton Keynes. Our NEPTS Contact Centre plays a crucial role in coordinating journeys for hundreds of patients per day with varying clinical needs.

You will be joining a supportive team committed to delivering outstanding patient‑centred care.

What We Are Looking For:

We welcome applicants who can demonstrate:

• Excellent communication and customer‑service skills
• Confidence in handling multiple tasks and making effective decisions under pressure
• Strong IT, mapping and data‑handling skills
• The ability to work as part of a team and build positive working relationships
• A commitment to providing a safe and high‑quality patient transport service

Experience in dispatching, transport coordination or healthcare settings is desirable but full training will be provided.

Role Details:

- Job Title: Non Emergency Patient Transport Service Dispatcher - Department: Patient Transport Services – Contact Centre, Otterbourne Winchester - Pay Band: Band 3 + Unsocial Hours Allowance (Agenda for Change) - Hours: Full Time

Working Pattern:

Our Non‑Emergency Patient Transport Service operates 365 days a year. Dispatchers work between 05:00am and 01:00am, seven days per week, on a rolling 10‑week rota. The rota includes varying shift lengths between 6 hours and 11.5 hours; however, the pattern is static and repeats every 10 weeks, meaning your shift pattern is predictable and does not change from cycle to cycle. Your working hours will be averaged of 37.5 hours per week.

Training/Start date for the role:

Interviews for this role are scheduled to take place on the 7th July 2026 between 1pm and 9pm. Training/start date will begin on the 10th August 2026, which will be classroom based for 5 days from 08:00am until 16:00pm at Southern House, Otterbourne Winchester. This will be followed by a crew day and finally a day for eLearning. You will then move into observation shifts in the live environment before formally joining the rolling rota.

Before interview an electronic type test will need to be completed. You will be sent the link for completion via email.

A Standard DBS check will be required for this role.

Safeguarding, Values and Conduct

SCAS is committed to safeguarding children, young people and adults at risk. All staff are expected to promote and uphold the Trust’s values and operate in line with policies on equality, diversity, confidentiality, infection prevention and health and safety.