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Job requirements
Essential
12 listedRequirements the employer expects applicants to meet.
- Trust Values
Patients First
- Trust Values
Always Improving
- Trust Values
Working Together
- Qualifications / training required
Degree or equivalent NHS / legal experience
- Qualifications / training required
Advanced keyboard skills
- Qualifications / training required
Microsoft Packages
- Previous or relevant experience necessary
Working in a busy office environment
- Previous or relevant experience necessary
Managing/prioritising own workload
- Previous or relevant experience necessary
Working as part of a team
- Previous or relevant experience necessary
Knowledge and working experience of pre-action protocol for non clinical claims processes
- Previous or relevant experience necessary
Detailed knowledge of NHS IT systems
- Previous or relevant experience necessary
Understanding of NHS Patient Safety processes
Desirable
3 listedAdditional qualities the employer would prefer.
- Qualifications / training required
Minute Taking (NHS)
- Previous or relevant experience necessary
Understanding of third party insurance issues
- Previous or relevant experience necessary
Good understanding of GDPR and Data Protection Regulations
Job overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Job Title: Non Clinical claims Lead & Office Manager
Contract Type: Permanent
Main duties of the job
This is an exciting opportunity to join our team as a Non Clinical Claims Lead and Office Manager.
The Trusts legal claims & insurance team are looking for an enthusiastic new team member to join our small but very friendly busy team based in THQ. Your primary role will to be responsible for a defined caseload of civil liability claims (non-clinical), where in accordance with the Pre-Action Protocol and Civil Procedure Rules undertake all pre-action investigations; communicate with clinical and non-clinical staff to obtain evidence in the form of statements., consider the complexities of each case and perform a preliminary review of each individual claim to form a reasoned opinion on liability and report those findings to the Trust legal service facilitator and Head of claims & insurance by way of a claims briefing pack.
The team structure currently includes the Trusts Legal Services Facilitator, a senior clinical claims manager, this post and a legal administrator. This team is included the wider Corporate Affairs Department.
Detailed job description and main responsibilities
In this role, your key responsibilities will include handling sensitive information and dealing with significant amounts of data, you will be expected to manage this information in a professional manner in accordance with Trust policy data protection act 1998 and GDPR 2018.
Supervise the band 4 on a day-to-day basis and undertake annual development review. Ensure training opportunities are made available towards their personal development.
Support the lead co-ordinator for “police statements” relating to criminal matters (not directly involving the Trust)
You will also be the office manager which includes a wide variety of tasks including managing staff, processing invoices & managing health-roster for the wider team.
Full details are listed within the job description & person specification.
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Applying for this NHS job
This advert is for Non Clinical claims Lead & Office Manager with University Hospital Southampton NHS Foundation Trust in Southampton, England. It is listed as a Band 5 Combined management role role. The advertised salary is £32,073 - £39,043 per annum per annum pro rata. The contract type is Permanent. The application deadline is 11 Nov 2026.
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