NHS 111 Health Advisor Full Time - Milton Keynes

Job overview

Looking for more than just another job?

Join a fast-paced, dynamic, and ever-evolving service where every day brings a new challenge and a chance to make a real difference.

Ask yourself:

• Can you support someone experiencing a mental health crisis?
• Could you reassure a parent whose child has had a minor head injury?
• Are you able to assist someone with a sore throat or toothache?
• Could you respond calmly and effectively to someone having a stroke or heart attack?

At NHS 111, you’ll handle a wide variety of calls — no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.

Important information:

• This is an office-based position at our Milton Keynes location — remote or home working is not available.
• This role is not eligible for visa sponsorship.
• Fixed part-time rotas are available based on current service needs (see attached).
• We’re currently welcoming new team members for our upcoming training courses in January and February 2026.

We have limited spaces, and we reserve the right to close the advert before the closing date if we have received a lot of applications!

Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at risk status (please see  Organisational Change Procedure and Redeployment.

Main duties of the job

Why work for SCAS?

*We offer a competitive hourly rate of £12.75 per hour. Candidates will also receive the following unsocial allowances*

All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am – Time plus 35% (Currently £17.26 per hour)

All day Sunday and public holidays (midnight to midnight) – Time plus 69% (Currently £21.61 per hour)

Detailed job description and main responsibilities

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

• Application – online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
• Assessment session – an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
• Interview – an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training

Essential:

Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

For safeguarding reasons this role is only open to people aged over 18 years of age

Desirable:

NHS Pathways Trained

NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge and Experience

Essential:

Experience in a customer/patient services environment, dealing with the members of the general public

Experience of using a computerised system

Experience of using a telephone as a regular means of communication in a work environment

Desirable:

Experience in a call centre environment

Geographical knowledge of the operational area

Experience of working rotating shifts

Previous experience of working in the voluntary or health sector

Previous experience of patient care

Knowledge of first aid and/or anatomy

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, get in touch at [email protected]

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.