New Patient Assessment Care Navigator (Mental Health)

Job overview

When someone reaches out for mental health support, their first experience matters. Could you be the person who helps make that experience a positive one?

We’re introducing a new role within our Neighbourhood Mental Health Team, and we’re looking for someone who wants to help shape how people experience our services from their very first contract.

You’ll be joining a team working to make mental health support more accessible, connected and responsive to the needs of local people. As one of the first points of contact for people entering our service, you will play a vital role in ensuring patients, families and carers receive a warm, supportive and efficient experience from the very beginning of their journey.

Working alongside clinicians and multidisciplinary colleagues, you will help guide individuals through the assessment and referral process, ensuring they are connected quickly and safely to the most appropriate support and treatment pathways.

Main duties of the job

The New Patient Assessment Care Navigator acts as a key link between patients, clinicians and partner agencies, supporting the coordination of new referrals into the Neighbourhood Mental Health Team.

You will support clinicians during initial assessments, gather relevant information, coordinate referrals and appointments, and provide practical and emotional support to patients and their families throughout the intake process. Your work will help people feel listened to, supported and confident about what happens next, while helping out clinical teams provide timely and effective care.

• Support clinicians with initial patient assessments, both over the telephone and face to face.
• Gather important information about patients’ mental health, physical health and personal circumstances.
• Help identify patients’ immediate needs and any concerns that may require additional support.
• Coordinate referrals and appointments to help patients access appropriate services.
• Work closely with clinicians and partner organisations to ensure patients receive joined-up care.

We’re looking for someone with experience of supporting people with mental health needs, strong communication skills and the ability to remain calm, organised and compassionate in challenging situations.

It is essential to hold a driver’s license and access to a vehicle for community-based roles where clients visits are a part of the role.

Please note this role will not be eligible for sponsorship.

Detailed job description and main responsibilities

Please check the job description & person specification document for more information on the requirements for this job

We are holding an application support day on Monday 23rd November from 10am -2pm. Please following this link to attend the event: https://forms.cloud.microsoft/pages/responsepage.aspx?id=rHaAI2a2rUCyonQHz18EtZT63j23C8lErpsaO0CRUyFUMzZGMk5DTU5OOElaVDNGMDFON1owRjMyRS4u&route=shorturl

We have vacancies at the following locations:

• Mole Valley
• Tandridge
• Epsom
• Reigate
• Elmbridge
• Woking
• Spelthorne
• Runnymede
• Guildford
• Waverley
• Surrey Heath
• NEHANTS – Yateley and Farnborough
• NEHANTS – Aldershot and Fleet

Please tell us in your supporting statement your preferred location.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.