Job requirements
Essential
17 listedRequirements the employer expects applicants to meet.
- Qualifications
Cisco Certified Network Associate (CCNA Voice) or 3 years of knowledge working with Telephony/IPT platforms
- Qualifications
Relevant first degree or equivalent experience
- Personal Qualities
Positive mindset in respect of supporting organisational change; learning, and continuous improvement.
- Personal Qualities
Effective interpersonal and intrapersonal skills including high degree of self-awareness and self- regulation
- Personal Qualities
Takes responsibility and is accountable for delivering to their agree objectives
- Personal Qualities
Consistently professional, collaborative and compassionate in their approach.
- Personal Qualities
Works with patients and people at the fore – operates to a customer service ethos
- Personal Qualities
Acts to support and enable effective teamwork
- Personal Qualities
Delivers work of consistent and predictable high quality
- Personal Qualities
There is a frequent requirement for prolonged concentration when facilitating
- Personal Qualities
Emotional effort; the post holder will at times be exposed to distressing and emotional circumstances
- Personal Qualities
Ability to travel to and work across multiple sites
- Knowledge, Skills, Training and Experience
Hands on knowledge and experience eith CISCO telephony systems such as CISCO Unified Communication Manager (CUCM)
- Knowledge, Skills, Training and Experience
Cloud Telephony services, such as Microsoft Teams
- Knowledge, Skills, Training and Experience
Network troubleshooting: Skills in networking concepts including LAN TCP/IP, routing, switching, VLANS, Quality of Service (QoS) and security protocols
- Knowledge, Skills, Training and Experience
Experience of being responsible for financial or physical assets.
- Knowledge, Skills, Training and Experience
Experience of clinical practices and working within specialist environments
Desirable
Not listed in the available specification.
Job overview
Band 6 Network & Telephony Engineer
UHNM have a requirement for a Network & Telephony Engineer to join our newly established Network Services Team. The role will support the Senior Network Engineers in the successful delivery of the internal Network services. The aim of this role is to provide technical Network support for the systems and services used by the UHNM, as well as partners of the Trust, resolving incidents passed from 1st line support in order to maintain ‘business as usual’. Where appropriate, involvement in project implementation will also be required. Network Engineers work as part of the team providing support to Principal Network and Telephony Engineer and the Senior Network Engineers in delivering the Data network services across the whole of the Trust to ensure the provision of an efficient and reliable 24 hour, 365 day service
Main duties of the job
- To provide specialist support in the operational management, implementation, maintenance of data communication networks and projects assisting in the provision of continuous and acceptable service to all end users, including management and on-site supervision of approved third party service providers and contractors as well as support of the Network Engineers.
- The post holder will be required to contribute to the development and implementation of Key Performance Indicators and Critical Success Factors within the Directorate.
- Implements Data policies and procedures and proposes changes when required. Proposed changes may impact on other functions and departments.
- All staff have the responsibility to ensure they participate fully in a performance review and appraisal process ensuring that any key work objectives, targets, key performance indicators are reviewed on a regular basis with their line manager and contribute to an end of year performance appraisal.
Detailed job description and main responsibilities
- The post holder will develop appropriate objectives and performance plans for themselves, ensuring that these align with overall IM aims and objectives, SLAs & OLAs and adhere to national and locally defined targets and standards.
- To provide leadership to staff demonstrating high standards in order to ensure that a high quality of service is maintained.
- Responsible for the safe and proper use of IT equipment by users. Responsible for the installation, repair, and maintenance of IT equipment.
- Committed to personal professional development and a willingness to undertake the full range of training required to perform the role, contributing fully to the PDR process
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Applying for this NHS job
This advert is for Network & Telephony Engineer with University Hospitals of North Midlands NHS Trust in Stoke-on-Trent, England. It is listed as a Band 6 Engineer role. The advertised salary is £39,959 - £48,117 per annum. The contract type is Permanent. The application deadline is 18 Oct 2026.
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