NEPTS Patient Carer

Job overview

East Midlands Ambulance NHS Trust is pleased to advertise more new opportunities for Non-Emergency Patient Transport Care Assistants within our Trust. We provide patient transport services within Derbyshire, Northamptonshire and Lincolnshire and currently have vacancies with our Derbyshire contract.

Are you looking for a new challenge? Would you like to join a team that is committed to providing quality patient care? Maybe you aren’t sure what the role involves? Check out our video in the supporting information that will give you an overview of what a typical shift looks like.

Main duties of the job

EMAS are committed to providing outstanding patient care. You must be a motivated and committed person to delivering outstanding care. Your personal values should align to the EMAS values of respect, integrity, compassion, teamwork and competence.

You must be willing to demonstrate excellent communication skills, empathy and effective teamwork. Additionally, you must promote equality, diversity and inclusion in your everyday work.

Ideally you will have NHS and/or patient care experience within a Health and Social Care role. This may extend to voluntary roles, including community response or voluntary ambulance services. Alternatively, you may have been in a customer-facing role, with experience of dealing with complex or challenging situations and achieving good outcomes with people and colleagues.

Detailed job description and main responsibilities

To undertake journeys, transporting patients, health care professionals and escorts to and from specified locations as specified by the Trust to enable contractual requirements to be met.

To ensure the safety and well-being of patients at all times whilst in your care both on and off the vehicle and, when driving ambulance vehicles, to ensure that due consideration is given to other road users.

To ensure that patients are collected and returned home without any undue delay (and within contractual quality requirements) both within a period of duty and, as necessary, when working over-time after a period of duty.

Ensure that patients are always escorted and assisted at all times whilst in your care.

Complete dynamic risk assessments for moving patients safely and advise Control of any perceived problems, for example using carry chairs in confined spaces, on stairs, outside steps and uneven road surfaces.

Administer Oxygen as documented on the original booking, as required to the patient.

To ensure that all patients are secured into the Ambulance vehicle, e.g. seat belts fastened, wheelchairs correctly clamped.

To maintain the highest standards of conduct, customer care, and courtesy in dealing with patients whilst always maintaining their dignity and privacy.

To maintain the highest standards of customer care and conduct in dealing with members of the public and other Health Service staff, and, as a representative of the Trust, to seek to promote a high-quality professional service at all times.

Provide reassurance to patients whilst making their journey as comfortable and safe as possible and to be observant and knowledgeable to the fact that patients’ health can alter/deteriorate at any given time.

To comply at all times with Trust procedures and relevant legislation to ensure an effective service delivery and ensuring the health, safety and welfare of patients and colleagues.

To observe situations in relation to patient well-being and safeguarding – including their home environment – and notify any potential problems to Control and the appropriate officer or responsible medical career.

To ensure the timely, accurate and legible completion of operational documentation.

To maintain close liaison with Control, advising of any changes to normal routine and procedure including re-planning journeys due to road conditions, adverse weather or patients not ready. Cancellation of bookings or changes in mobility status.

Ensure vehicle and equipment is wiped down between patients and adhere to all Trust Infection Prevention Control Procedures.

To maintain vehicles, equipment, and premises to defined standards at all times. This will include ensuring that ambulance vehicles and equipment are in operational readiness (for example, re-fuelled), daily vehicle checks and that any defects are reported. It may also include assistance with house-keeping duties as and when required. Ensure the vehicle has the correct, working communication equipment (PDA), reporting any identified defects to line management and Control.

To report any hazardous or dangerous equipment, premises, or practices to the appropriate line manager.

Report all near miss/incidents immediately through the Trust Incident Reporting Procedure.

To undertake training (which may be residential) as required to facilitate the provision of a high-quality service and then ensuring knowledge of equipment use and procedures is maintained.

To adopt a flexible approach in response to operational needs regarding duties, base / location and hours of work.

To undertake any other appropriate duties as required.

For further details / informal visits contact

Email address

[email protected]