Montgomery Booking Co-Ordinator

Job overview

This vacancy is open ONLY  to employees of The RJAH Orthopaedic Hospital NHS FT, Shrewsbury & Telford NHS Trust, Shropshire Community NHS Trust and Shropshire Telford and Wrekin ICB.   Only applications from candidates currently working in these organisations will be accepted.

We are seeking to a recruit an efficient Booking Co-ordinator to the Montgomery Unit, who will manage and co-ordinate the out-patient and in-patient pathways from referral to admission

Job seekers should be aware that not all roles will be eligible for Skilled Worker Sponsorship.

Main duties of the job

Maintaining a clear and robust inpatient and outpatient waiting lists, and ensuring capacity to treat all patients on the waiting list is available, working closely with the the Tumour Operational and Tracking Team.

The post holder will be required to focus on providing an excellent patient experience in all interactions; the post holder will demonstrate attention to detail and organisational skills. The post holder will also provide comprehensive administration support to ensure deadlines are achieved and flow of work is prioritised in order to meet targets and objectives.

Detailed job description and main responsibilities

• Provide a professional and efficient reception service to the Montgomery Unit Tumour Service.  To greet and reassure patients on arrival and give them clear instructions ensuring a patient centred service is maintained at all times.

• Supporting Clinical Colleagues in Organising the daily running of the outpatient clinics, inpatient lists and maintaining patient flow through the department, whilst keeping patients informed of any delays.

• To liaise with clinical staff to ensure smooth running of clinics and theatre lists, and to develop good working practices and relationships with the team.

• Whilst arranging admission dates using knowledge of operating list capacity, plan operating list using specialist knowledge around Cancer Waiting Times and escalating any risk to meeting the waiting time targets.

• To arrange over the telephone appointments and admissions for patients.

• Ensure that patients receive all the relevant documentation pertaining to their admissions and appointments.