Monitoring Officer

Job overview

Help us ensure high-quality facilities services that support outstanding patient care

We are looking for a motivated and detail-oriented Monitoring Officer to join our Estates & Facilities team. This is an exciting opportunity to play a key role in assuring the quality, safety and performance of our Facilities Management services, helping to ensure that patients, visitors and staff benefit from clean, safe and welcoming environments.

As a Contract Monitoring Officer, you will support the monitoring and assurance of a diverse range of contracted services, including:

• Cleaning Services
• Catering Services
• Logistics and Portering
• Security Services
• Car Parking Services
• Visitor Services
• Associated Soft Facilities Management functions

You will undertake inspections, audits and quality assessments, monitor contractor performance against agreed standards and performance measures, and support the identification and resolution of service issues to drive continuous improvement. This position requires significant travel between sites and is 100% site based.

Main duties of the job

• Carry out planned and responsive inspections, audits and monitoring activities across FM services.
• Assess contractor performance against Key Performance Indicators (KPIs), Service Level Agreements (SLAs), service specifications and quality standards.
• Undertake environmental cleanliness inspections in accordance with national healthcare cleanliness standards.
• Monitor and record service performance, non-compliance and corrective actions.
• Analyse audit and performance information to identify trends and improvement opportunities.
• Support the production of performance reports, dashboards and assurance information.
• Escalate concerns relating to patient safety, infection prevention, food safety, security or service delivery where appropriate.
• Build effective working relationships with clinical teams, ward managers, matrons, Infection Prevention and Control colleagues, contractors and other stakeholders.
• Contribute to governance, compliance and continuous improvement activities across the Estates and Facilities service.

This role offers an excellent opportunity for someone with audit, compliance, quality assurance or facilities experience to develop their career within the NHS. You will have a direct impact on patient environments and service quality by helping ensure contracted services consistently meet the high standards expected.

Please note the Trust will be moving to a new recruitment system from 1 November. Successful candidates will be contacted with further details

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.