Monitoring, Evaluation and Learning Officer

Job summary

The Monitoring, Evaluation and Learning Officer will play an important role within Jewish Cares new Impact and Insights Team, supporting the implementation of the organisations Monitoring, Evaluation and Learning (MEL) Strategy. Working 36.25 hours per week, Monday to Friday, the postholder will help teams understand what is working, identify opportunities for improvement and translate evidence and learning into practical action. The role combines research, evaluation and organisational learning, with a particular focus on qualitative research. You will design and support evaluations using surveys, interviews, focus groups and case studies, analyse qualitative and quantitative information, develop meaningful outcomes and indicators, contribute to theories of change, and produce clear reports and presentations for operational teams, senior leaders and trustees. You will also facilitate learning sessions and help colleagues build their confidence in using evidence and insight to improve services.

Main duties of the job

We are looking for a curious, analytical and reflective Monitoring, Evaluation and Learning Officer to join our Impact and Insights Team and help shape how Jewish Care understands and demonstrates the difference its services make. You will work closely with teams across the organisation to design evaluations, gather and analyse evidence, understand outcomes and turn findings into practical recommendations. You will use qualitative research methods including interviews, focus groups and case studies, alongside quantitative data and descriptive analysis, to develop meaningful insight. You will also facilitate learning sessions, support colleagues to build their evaluation skills and ensure the voices and lived experiences of service users, carers, volunteers and staff are reflected in our learning. This is an exciting opportunity for someone passionate about research, evaluation and improving health and social care services.

About us

Jewish Care is the largest health and social care charity serving the Jewish community in London and the South East. Every week, our services support more than 12,000 people, delivered by over 1,200 dedicated colleagues across residential care, nursing, retirement living, community support, social work, and mental health services. We provide care that is Jewish at heart, supporting older people and their families every step of the way while welcoming colleagues from all backgrounds. Guided by our values of Excellence, Integrity, Innovation, Compassion, and Inclusiveness, we are committed to delivering high-quality services where people feel valued, respected, and able to live meaningful lives.

Details

• Date posted: 30 September 2026
• Pay scheme: Other
• Salary: £36,000 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: VP16E49D33
• Job locations: Golders Green, NW11 9DQ, United Kingdom

Job responsibilities

This is an exciting opportunity to join Jewish Care as we launch our new Monitoring, Evaluation and Learning (MEL) Strategy. The role will contribute to strengthening how we understand, measure and improve the impact of our services.

As Monitoring, Evaluation and Learning Officer, you will play an important role in helping teams across Jewish Care use evidence, data and lived experience to understand what is working, identify opportunities for improvement and translate learning into action.

Working as part of our Impact and Insights Team, you will provide practical support to colleagues across a diverse range of services. You will help teams define meaningful outcomes, develop appropriate measures, collect and analyse evidence, and use findings to improve service delivery.

The role combines research, evaluation, analysis and organisational learning. You will work with both qualitative and quantitative information, produce clear and accessible reports, and support with facilitating learning sessions and workshops with colleagues.

You will also help build confidence and capability of colleagues across Jewish Care, so that they do not simply collect and report data, but also use it to learn, adapt and continuously improve Jewish Cares services.

This post is working an average of 36.25 hours per week Monday to Friday

What youll be doing

You will:

• Support the design and delivery of evaluations, research and learning activities, using approaches such as surveys, interviews, focus groups and case studies.
• Gather and analyse qualitative evidence and support quantitative analysis where required.
• Work with service teams to translate findings into practical recommendations and actions, for example through facilitating learning sessions and reflective practice
• Support the implementation of Jewish Cares MEL Strategy across a wide range of services.
• Contribute to supporting teams to develop their MEL plans through defining meaningful outcomes and indicators, and develop service-level theories of change.
• Contribute to clear and accessible evaluation reports, presentations and summaries for operational teams, senior leaders and trustees.
• Work closely with colleagues in the Impact and Insights Team, including the Insight and Data Analyst, to bring together qualitative and quantitative information.
• Help colleagues build their confidence and skills in monitoring, evaluation, evidence gathering and using insight for improvement.
• Ensure the voices and lived experiences of service users, carers, volunteers and staff are meaningfully reflected in evaluation and learning activity.
• Build effective relationships across Jewish Care and work collaboratively with operational and corporate teams.

About you

We are looking for someone who is curious, analytical and reflective, with a genuine interest in understanding what works and why.

You will have experience of research and/or evaluation, including data collection, analysis and interpretation, together with strong qualitative research skills. This is predominantly a qualitative not quantitative role, however you will need to have experience of building data sets, conducting descriptive analysis in packages like Excel, data visualisation and be able to speak confidently about data.

You will also be confident facilitating discussions, collaborating, building relationships and supporting change with colleagues across different professional backgrounds.

You will ideally have a relevant degree or equivalent experience in research, evaluation, social research, public policy, social sciences, health, social care or a related discipline. Experience of monitoring and evaluation, service improvement or research within adult social care would be particularly valuable.

Above all, you will be pragmatic and solutions-focused, able to balance methodological quality with what is realistic and useful in practice. You will be committed to service improvement, evidence-based learning, inclusion, and ensuring that the voices of people who use our services are heard.

You will share Jewish Care's values of Excellence, Innovation, Compassion, Inclusiveness and Integrity.

Why join us?

This is an opportunity to help shape how Jewish Care understands and demonstrates the difference its services make.

You will work across a diverse organisation, partnering with colleagues to turn evidence into meaningful insight and practical improvements that can make a real difference to the people we support.

If you are passionate about research, evaluation and learning, and want to use your skills to help imp