Microsoft 365 Copilot Benefits and Adoption Lead

Job overview

Are you passionate about helping people get real value from digital tools? We are looking for a Microsoft 365 Co-pilot Benefits and Adoption Lead to shape safe, consistent and evidence-led adoption across Berkshire Healthcare. You will work with staff, services, Finance, governance and senior leaders to understand how Co-pilot is being used, measure its impact and turn learning into practical recommendations for future investment and rollout. This Band 7 role offers the opportunity to lead a high-profile area of organisational change, influence Trust-wide decisions and help services reduce avoidable administration, improve productivity and develop better ways of working.

Main duties of the job

In this role you will:

• Engage with Co-pilot users through interviews, workshops, surveys and service reviews to understand benefits, barriers and support needs.
• Develop and maintain the Trust's Copilot benefits framework and benefits register, using evidence to assess productivity, staff experience, service improvement and financial value.
• Identify high-value use cases, adoption gaps and practical actions that will improve confidence and responsible use.
• Lead the Copilot adoption and benefits workstream, coordinating priorities, risks, dependencies and delivery across services and specialist teams.
• Produce case studies, reports, business cases, options appraisals and recommendations for governance groups and senior leaders.
• Work with IT, Digital Skills, Finance, BI, Information Governance, Cyber Security and Clinical Safety to align licensing, training, support and governance with service needs.
• Champion safe, fair, accessible and value-led use of Microsoft 365 Copilot across the Trust.

Detailed job description and main responsibilities

The 'must haves' for this role:

• Experience of leading complex change, digital adoption, transformation or service improvement across organisational boundaries in a complex organisation.
• Experience of evaluating change, measuring impact, developing business cases and using evidence to explain benefits and make balanced recommendations.
• Working knowledge of Microsoft 365, Microsoft 365 Co-pilot or similar AI-enabled productivity tools, including awareness of responsible AI, data protection, information governance and cyber security risks.
• Excellent communication, facilitation, analytical and influencing skills, with the ability to engage people from frontline services through to senior leaders and explain complex information clearly.

For further information about the role, please see attached job description and person specification.

Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it is important that examples and responses given in your supporting statement genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

In addition to explaining how you meet the person specification, you must complete your employment history for at least the last five years. Any experience, skills or responsibilities referenced in your supporting statement should be evidenced within your employment history. Applications that do not include sufficient employment history to support the experience claimed may not be shortlisted.

We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Stonewall Proud Employer, Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please contact Nicola Johnson, Microsoft 365 Product Manager, for further information. 07818452380 nicola.johnson@berkshire.nhs.uk

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.