
Job requirements
Essential
35 listedRequirements the employer expects applicants to meet.
- Experience
Demonstrable experience of work with people with moderate to severe mental health problems.
- Experience
Experience in psychological interventions – CBT or interpersonal therapy / dialectical behaviour therapy interventions or other evidence based approaches.
- Experience
Experience of NHS procedures and structures.
- Experience
Experience of multi-agency working.
- Experience
Experience of working within and multi-disciplinary team.
- Other Requirement
Ability to work as part of a multi-disciplinary team providing a service to clients 24 hours a day, 7 days a week may include some on-call work.
- Other Requirement
Fit and able to undertake patient facing work as and when required.
- Knowledge & Skills
Knowledge of legislation related to mental health and social care e.g. Mental Health Act, Mental Capacity Act, Care Act, Care Programme Approach etc.
- Knowledge & Skills
Knowledge and skill in assessment, formulation of need and evaluation of presenting problems
- Knowledge & Skills
Competency in delivering clinical skills i.e. assessment, therapeutic interventions and management of mental health
- Knowledge & Skills
Ability to work independently, reliably and consistently with work agreed and managed at regular intervals.
- Knowledge & Skills
Ability to work under pressure and manage distressing and challenging situations
- Knowledge & Skills
Ability to challenge existing practice and promote continuous quality improvement
- Knowledge & Skills
Influencing and negotiating skills as well as adept at conflict resolution
- Knowledge & Skills
Presenting skills and IT literate – specifically in the MS office suite of programmes.
- Knowledge & Skills
High level communication skills (written and verbal) including an ability to communicate and work in settings in which the atmosphere may be highly emotive.
- Knowledge & Skills
Ability to communicate sensitive information to service users, cares and colleagues in a way that addresses psychological resistance.
- Knowledge & Skills
Ability to feedback and discuss cases within the multi-disciplinary team.
- Knowledge & Skills
Ability to interact sensitively with people with mental health problems.
- Knowledge & Skills
Excellent report writing skills.
- Knowledge & Skills
Excellent documentation of duties performed.
- Knowledge & Skills
Confidence to work autonomously.
- Knowledge & Skills
Ability to communicate information on formulation, risk and intervention to staff from other disciplines.
- Personal Qualities
Good range of problem solving skills.
- Personal Qualities
Good range of information gathering skills.
- Personal Qualities
Ability to assess and manage risks.
- Personal Qualities
Ability to accept and use supervision appropriately and effectively.
- Personal Qualities
An understanding of the needs and difficulties of people with learning disability, problems or other disabilities.
- Personal Qualities
An ability to sustain empathy and personal engagement with individuals experiencing mental health problems or challenging behaviour.
- Personal Qualities
Willingness to embrace integrated model and new ways of working.
- Personal Qualities
Driven, reliable and methodical
- Qualifications & Training
Qualified to degree level in a relevant subject (nursing, OT, Social Worker, Psychologist with BPS approved post graduate certificate, counselling, psychological therapy) or equivalent experience
- Qualifications & Training
Psychological Therapy qualification (or currently working towards).
- Qualifications & Training
PWP training course qualification
- Qualifications & Training
Significant demonstrable equivalent experience in specific area or practice.
Desirable
9 listedAdditional qualities the employer would prefer.
- Experience
Experience delivering psychological therapies via telephone.
- Experience
Experience in applying specialist psychological therapies.
- Experience
Previous experience of working within a crisis team.
- Other Requirement
Possession of a valid UK driving license.
- Knowledge & Skills
Knowledge of RiO patient record system.
- Knowledge & Skills
Previous experience of assessing people who present in an acute mental health crisis.
- Qualifications & Training
Masters level training in relevant Psychological or Mental Health area.
- Qualifications & Training
Post-graduate training in relevant mental-health / psychological / recovery discipline.
- Qualifications & Training
Qualified psychological therapist
Job overview
- Are you an experienced mental health practitioner looking to develop your skills within a fast-paced and rewarding crisis service? The Mental Health Single Point of Access (MH SPA) and NHS 111 Mental Health Service is seeking skilled and compassionate Band 5 Telecoach to join our growing team in Ealing This opportunity is ideal for individuals with substantial experience working in mental health crisis, triage, assessment or psychologically informed support roles who are looking to further develop their practice within an innovative frontline service. Working within a supportive multidisciplinary team, you will provide frontline mental health triage and crisis support across telephone, digital and face-to-face settings. You will undertake assessments, deliver psychologically informed interventions, support risk identification and contribute to ensuring individuals receive the right care, at the right time, in the right place. This is a highly rewarding but emotionally demanding role requiring resilience, compassion, sound judgement and the ability to remain calm within high-pressure situations. The service operates 24 hours a day, 7 days a week and post holders will be required to participate in a full rota including days, nights, weekends and bank holidays. All new starters will undertake a structured induction programme and must be available to attend during standard weekday working hours. Annual leave is not ordinarily approved during the induction period
Main duties of the job
- As a Band 5 Telecoach within the MH SPA and NHS 111 Mental Health Service, your responsibilities will include:
- Undertaking mental health triage and assessment of individuals presenting in crisis via telephone, digital and face to face contact
- Completing psychosocial and risk assessments to support safe and effective decision making
- Delivering brief psychologically informed interventions to support emotional regulation, de-escalation and distress tolerance
- Formulating immediate support plans and contributing to crisis care planning
- Signposting and referring individuals to the most appropriate internal and external support pathways
- Escalating high-risk, deteriorating or complex presentations to senior clinicians appropriately
- Liaising with professionals and partner agencies including police, ambulance services, GPs and mental health teams
- Maintaining accurate and defensible clinical documentation
- Supporting peers, new starters and junior colleagues within the team
- Participating in service improvement, audit and reflective practice activities
- This role offers excellent development opportunities for practitioners seeking to strengthen their experience in crisis assessment, risk formulation and frontline mental health intervention.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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Applying for this NHS job
This advert is for MHSPA Telecoach - Unregistered (Bank) with West London NHS Trust in Southall, England. It is listed as a Band 5 role. The advertised salary is £36,943 - £44,900 per annum inclusive of 15% HCAS. The contract type is Bank. The application deadline is 13 Oct 2026.
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