Job overview
- Are you looking to develop your clinical skills within a fast-paced and rewarding mental health crisis service? The Mental Health Single Point of Access (MH SPA) and NHS 111 Mental Health Service is seeking motivated and compassionate Band 5 Telecoaches to join our growing team in Ealing. This is an exciting opportunity to work within a dynamic frontline crisis service supporting individuals experiencing mental health distress across telephone, digital and face to face settings. You will play a key role in triaging referrals, undertaking mental health assessments, delivering brief psychologically informed interventions and supporting individuals to access the most appropriate care at the right time. Working within a supportive multidisciplinary team, you will gain valuable experience in crisis assessment, risk management and brief intervention whilst developing your confidence in responding to a broad range of mental health presentations.
Main duties of the job
- As a Band 5 Telecoach within the MH SPA and NHS 111 Mental Health Service, you will support the assessment and management of individuals experiencing mental health crisis. Your role will include:
- Undertaking initial triage and mental health assessments via telephone, digital and face-to-face contact
- Providing brief psychologically informed interventions to support de-escalation and emotional regulation
- Completing structured risk assessments and contributing to crisis care planning
- Signposting and referring individuals to the most appropriate services and support pathways
- Escalating high-risk or complex presentations appropriately to senior clinicians
- Liaising with internal and external professionals including police, ambulance services, GPs and mental health teams
- Maintaining accurate and defensible clinical documentation
- Supporting junior colleagues, new starters and students within the team
- Contributing to service development, audit and quality improvement initiatives This is a highly varied role requiring emotional resilience, sound judgement and the ability to manage competing demands in a busy crisis environment. The applicant must have completed the six-month preceptorship program or a mentorship course
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
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Applying for this NHS job
This advert is for MHSPA Telecoach - Registered (Nurse) with West London NHS Trust in Southall, London, England. It is listed as a Band 5 Nurse (adult and children) role. The advertised salary is £36,943 - £44,900 per annum inclusive of 15% HCAS. The contract type is Permanent. The application deadline is 11 Jun 2026.
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