Mental Health Wellbeing Practitioner - Single Point of Contact

Job overview

Are you looking to be part of an exciting team within the MHLD division? Are you driven to improve the care and experience of all age patients who access mental health services? Are you looking for an opportunity to play a pivotal role in Betsi Cadwaladr University Health Board’s, first point of contact for patients accessing mental health services?

This is a pivotal role for individuals who access the Mental Health Single Point of Contact service, including individuals in distress, families/carers and professionals such as Police, GP’s, A&E, WAST and Local Authority.

Using a recognised triage tool and compassionate focused interventions the post holder will assess the mental health needs of the individual using a range of communication methods adaptable to the needs of individuals, families/carers and partner organisations to review mental health telephone enquiries through assessing symptoms and health information, prioritising for urgency.

This role involves connecting individuals to the most appropriate mental health and well-being provision to meet their needs in a timely manner, including those with common mental health problems and those with more complex, acute and high-risk presentations. You will be required to liaise and communicate clinical information verbally and via technical links with health colleagues and partner organisations to ensure continuity of care for those accessing the service.

Main duties of the job

This is an exciting role which requires you to work autonomously, providing high quality clinical triage and risk management using knowledge, skills, critical thinking and professional judgement, supported by clinical triage protocols/policies and support from Senior Practitioner colleagues where needed. As first point of contact you will provide advice, guidance and support to partner organisations and professionals such as Police, WAST, A&E, GP’s and Local Authorities on mental health related issues.

We can offer you a very supportive working environment. We are passionate and committed to supporting our teams with continuous professional development and have an excellent record of high-quality mentorship within our teams and look to employ individuals who want to develop others as well as themselves. Active participation in reviews, evaluations and self-reflection will be encouraged to ensure staff feel fully supported.

If you are looking for a new challenge role with variety, continuous support, and genuine job satisfaction, please get in touch with us. Informal visits (by appointment) are very welcome, come and see what our teams do and discuss how you can join us!

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Please note this advert may close early if sufficient applications are received.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Welsh language skills are desirable