Job requirements
Essential
36 listedRequirements the employer expects applicants to meet.
- Other
High level of enthusiasm and motivation
- Other
Ability to use supervision and personal development positively and effectively
- Other
Ability to work under pressure
- Other
Regard for others and respect for individual rights of autonomy and confidentiality
- Other
Ability to be self-reflective, whilst working with service users, in own personal and professional development and in supervision
- Other
Have a flexible approach with working hours to cover a 24/7 shift pattern
- Values
Proactive and innovative approach to work
- Values
Willingness to support others and show empathy to their situation
- Values
Self-motivated and able to demonstrate good time management and prioritisation skills
- Values
Committed and adaptable with a professional approach to work
- Experience
Experience of providing mental health or wellbeing support to people
- Experience
Experience of working autonomously and using own initiative
- Experience
Experience of prioritising tasks within a busy and pressured environment
- Experience
Experience of utilising evidenced based psychosocial interventions
- Experience
Experience of working within a multi-disciplinary team, and/or collaboratively with other organisations/agencies
- Aptitude/Abilities
Able to adapt skills to working remotely (i.e. via telephone/video calls)
- Aptitude/Abilities
To be reflective and self-aware whilst working with people
- Aptitude/Abilities
To work well within a team and foster good working relationships
- Aptitude/Abilities
To develop positive therapeutic relationships with people experiencing mental health issues
- Aptitude/Abilities
Strong and adaptable communication skills to suit varying environments and situations (written and verbal)
- Aptitude/Abilities
Ability to think laterally and prioritise effectively
- Aptitude/Abilities
Able to demonstrate commitment to high quality care and service provision
- Aptitude/Abilities
High level of analytical and judgement skills
- Aptitude/Abilities
Assertiveness skills
- Aptitude/Abilities
Ability to work without direct supervision
- Aptitude/Abilities
Competent assessment and/or support skills
- Aptitude/Abilities
Excellent telephone and IT skills
- Aptitude/Abilities
Ability to communicate and work in settings in which the atmosphere may be highly emotive
- Aptitude/Abilities
Ability to recognise own wellbeing needs and utilise skills to ensure wellbeing needs are met
- Qualifications/Knowledge
Educated to degree level or equivalent experience
- Qualifications/Knowledge
Evidence of CPD in relevant field
- Qualifications/Knowledge
Awareness of social determinants of mental health & wellbeing
- Qualifications/Knowledge
An understanding of common mental health and neurodevelopment conditions
- Qualifications/Knowledge
Good understand of barriers that people with mental health issues face
- Qualifications/Knowledge
Understanding of the issues affecting people from BAME community and those with protected characteristics
- Qualifications/Knowledge
Good understanding of the impact of stigma and discrimination
Desirable
15 listedAdditional qualities the employer would prefer.
- Experience
Experience of providing mental health and wellbeing support to people in mental health crisis or experiencing emotional distress
- Experience
Experience of providing telephone assessment/support
- Experience
Experience working in a service where agreed targets are in place, demonstrating clinical outcomes
- Experience
Evidence of working in the local community
- Experience
Experience of working in NHS Primary Care Services/mental health settings/ care homes/ in-patient services
- Aptitude/Abilities
Ability to speak Welsh
- Aptitude/Abilities
Knowledge of NHS policies, procedures and guidelines
- Aptitude/Abilities
Knowledge of outcome measures and their use in clinical audit
- Aptitude/Abilities
Ability to work effectively with interpreters
- Aptitude/Abilities
Knowledge of different mental health models and research/evident based treatment
- Aptitude/Abilities
Competent in assessment of risk
- Aptitude/Abilities
Ability to work independently within the boundaries of clinical supervision
- Aptitude/Abilities
Ability to appropriately challenge and resolve conflict
- Qualifications/Knowledge
Understanding of the services that are available to support people in mental health crisis
- Qualifications/Knowledge
Understanding of the need to use evidence-based psychosocial interventions
Job overview
We currently have an amazing opportunity for anyone experienced in providing support to people who experience mental health issues or emotional distress to get involved in the development of a brand-new service.
At the start of employment, successful candidates will be required to complete a comprehensive training package during the daytime. The service will be operational 24/7 and so successful candidates will be required to work a full shift rotation on completion of the training period.
If you have experience of supporting people, whether that be face to face or over the telephone, and you have a passion for improving and shaping services, we would really like to hear from you.
Please note that the selection process for these roles will include an assessment of competence in managing a difficult phone call.
Main duties of the job
This post is a key role within the 24/7 Mental Health 111 service and will be the first point of contact for people who may require urgent mental health support.
- Mental Health & Wellbeing Practitioners provide effective mental health support to people calling the service who may be experiencing a mental health crisis. This may include triage and risk assessments, and brief psychosocial interventions.
- Working via telephone and video calls, Mental Health & Wellbeing Practitioners will provide effective emotional support for people through the use of compassionate conversations and, when appropriate, encourage and guide effective self-management of emotional distress.
- Mental Health & Wellbeing Practitioners will be able to recognise when a person requires more support than is possible to be delivered over the phone.
- Post holders will work with people from different cultural backgrounds and of all ages and should be committed to culturally competent practice and aware of issues relating to equality, diversity and inclusion.
As this role will be evaluated to understand whether it needs to adapt, successful candidates will also be required to engage in regular reviews, e.g., completing questionnaires, giving feedback, in addition to their usual supervision.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are desirable
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Applying for this NHS job
This advert is for Mental Health and Wellbeing Practitioner with Aneurin Bevan University Health Board in Caerleon, Wales. It is listed as a Band 5 Mental health professionals role. The advertised salary is £32,557 - £39,631 per annum. The contract type is Permanent. The application deadline is 20 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (06 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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