Medical Workforce Assistant - Guardian of Safe Working Hours

Job overview

The Medical Workforce Assistant - Guardian of Safe Working Hours role  provides high‑quality administrative support within the Medical Workforce team, with a primary focus on the Guardians of Safe Working Hours function.

The role acts as the first point of contact for enquiries, manages key inboxes and systems, and ensures accurate reporting and record‑keeping.

Working closely with HR colleagues, the post holder supports a range of processes across the employee lifecycle, contributes to meetings and project work, and helps maintain compliance with employment standards, information governance and safe working practices for our doctors.

Main duties of the job

We’re looking for someone who is highly organised, accurate and confident managing a busy and varied workload. You’ll need strong communication and customer‑service skills to act as the first point of contact for enquiries, along with the ability to prioritise, problem‑solve and work independently when needed.

Competence with Microsoft Office and HR systems is important, as is a keen eye for detail when maintaining records, producing reports and supporting exception reporting processes.

Detailed job description and main responsibilities

• Act as first point of contact for Guardian of Safe Working Hours enquiries and manage shared inboxes.
• Administer the Allocate Exception Reporting system and produce routine reports.
• Provide administrative support for Guardian of Safe Working Hours meetings.
• Maintain accurate records, documents and HR systems including ESR and Allocate.
• Carry out general administrative tasks such as data entry, filing and document preparation.
• Support managers with basic HR queries, escalating when needed