Medical Secretary

Job overview

Would you like to become a member of our Primary Care Services secretarial team providing innovative care to our patient population as part of an outstanding CQC organisation?

Do you want to have a job that makes a difference and helps people? Are you organised, and keen to use your skills to help our doctors, nurses, and other healthcare staff to provide an outstanding service for patients? Then you might fit in very well in our secretarial team.

We are looking to appoint a highly motivated and experienced administrator who can work cross site at our three integrated practices Moorcroft Medical Centre,  Holmcroft Surgery and Keele Health Centre. Therefore the ability to drive and be adaptable to the demands of the service is a must. The role will be primarily at Moorcroft but travel to Holmcroft and Keele will be required with reasonable notice.

The main responsibility of this role is to send referrals created by clinicians to the relevant services.

You will be responsible for processing subject access requests and non-NHS forms in relation to our patients.

We are a friendly and well organised team with a forward-thinking approach. Full training will be provided to support induction into the role.

Main duties of the job

To work as a Medical Secretary at Moorcroft Medical Centre, Holmcroft Surgery and Keele practice.

To support the current team in managing incoming workload

Use of EMIS, iGPR and Microsoft software i.e. Outlook, Teams, Word, Excel etc.

Sending referral letters to secondary care

Completion of SARS and non-NHS requests

To work within the processes and protocols which allow the organisation to comply with CQC and clinical and information governance requirements.

Ensuring that a general broad knowledge of all tasks is in place and requesting further support and training as gaps in knowledge are identified.

Liaising with and supporting practice team members, outside agencies and patients for general queries.

Contributing towards any projects or pilots that the practice may take part in.

Acting upon clinical team queries and/or instructions from the clinical team.

Identifying issues which need further management and making the appropriate team member aware of the need to action.

Contribution towards the setting up of appropriate protocols and adhering to them.

Covering team absences to ensure a safe working environment and preservation of safe working systems.

Reception cover may also be required.

Detailed job description and main responsibilities

• ·         Sending referrals through the E-Referral service and by email ·         Maintaining referral and non-NHS tracker spreadsheets ·         Prioritising workload including working on 2 week wait cancer referrals ·         Being aware of and acting on Advice & Guidance and triage responses received from secondary care ·         Completion of non-NHS work on iGPR and paper forms ·         Manage personal and secretarial email inboxes ·         Sending letters to external services and patients ·         To contribute towards new IT systems and tasks as they become available ·         Use of Docman for checking external letters ·         Scanning and housekeeping of documents ·         Following up on queries ensuring that satisfactory conclusion is reached ·         Appropriate use of IT equipment in accordance with Health & Safety Policy. ·         Use of Accurx for sending text messages to patients ·         Creating invoices for non-NHS work