Medical Records Clerk

Job overview

We require a dedicated and enthusiastic workforce committed to leading the way in innovative healthcare. We are assembling a highly motivated team of the very best professionals. If you have got the right expertise, passion and personality with ambition to work differently to transform elective care we welcome your application.

We are exited to be recruiting Medical Records Clerk to join our team.

Main duties of the job

The Medical Records Clerks carry out a wide variety of duties including

• retrieval of case notes from around the hospital sites and from the medical records libraries,
• filing of case notes into multiple library locations,
• scanning and uploading on to computerised systems as well as computerised tracking of notes;
• the successful applicant will need basic IT skills and good communication skills.
• The ability to work on your own initiative and to tight deadlines in a pressurised environment is essential and you must be able to lift and handle medium loads.

Detailed job description and main responsibilities

• Receipt of requests and queries by telephone, email, fax and face to face. Often the requests and queries can be non-routine, requiring the post holder to use their own judgement.
• Checking patient’s details and the case note location on the electronic tracking system and recording this information with the case note request.
• Required to plan, organise and prioritise own daily workload, by using their organisational awareness and understanding of how case notes are used and travel around the hospital.
• Handling telephone and written queries from Social Services, the public(patients and relatives), ward clerks, clinic coordinators etc.
• Occasionally having to deal with irate or distressed people, requiring the use of empathy, tact and diplomacy.
• Completing various forms, including patients’ insurance forms, returning by post or handing back to patient in person, following standard office guidelines.
• Retrieval of case notes from non Medical Record areas within the Hospital, which requires the development of good working relationships and the use of negotiation skills.

Please see Job description for further information.