Job summary
Mayflower Medical Centre in Harwich, has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 30 hours per week.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
Main duties of the job
The main responsibilities of the role include:
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
About us
We are a friendly, well-organised training practice looking after 17,600 patients in an impressive purpose-built GP surgery, located within a community hospital in the seaside town of Harwich in Essex.
Details
- Date posted: 22 July 2026
- Pay scheme: Other
- Salary: Depending on experience - depending on experience
- Contract: Permanent
- Working pattern: Part-time
- Reference number: 29836
- Job locations: 419 Main Road, Dovercourt, Harwich, Essex, CO12 4EX, United Kingdom
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Person specification
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
Essential
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
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Applying for this NHS job
This advert is for Medical Receptionist/Care Navigator with Primary Care Careers in Bury St Edmunds, East of England, England. It is listed as a Administrative and IT role. The advertised salary is Depends on experience. The contract type is Permanent. The application deadline is 07 Aug 2026.
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