Job requirements
Essential
16 listedRequirements the employer expects applicants to meet.
- Other
Flexibility of working hours/ able to work at the desired times and HMG locations
- Experience
Experience of dealing with the public or patients
- Experience
Experience of working with computer packages
- Experience
Experience of working with the public
- Qualifications
A good standard of general education, including:
- Qualifications
English and Maths at GCSE level or equivalent.
- Qualifications
A demonstrable commitment to professional development
- Knowledge/Skills
Excellent communication skills
- Knowledge/Skills
Ability to work without direct supervision and determine own workload priorities
- Qualities/ Attributes
An understanding, acceptance and adherence to the need for strict confidentiality
- Qualities/ Attributes
Ability to use own judgement, resourcefulness and common sense
- Qualities/ Attributes
Ability to work as part of an integrated multi-skilled team
- Qualities/ Attributes
Pleasant and articulate
- Qualities/ Attributes
Able to work under pressure
- Qualities/ Attributes
Able to work in a changing environment
- Qualities/ Attributes
Able to use own initiative
Desirable
6 listedAdditional qualities the employer would prefer.
- Other
Experience of Primary Care
- Experience
Experience of EMIS clinical system
- Experience
Experience of working in a GP practice or other primary care environment.
- Experience
Experience of working in a public reception environment
- Experience
Experience of call answering
- Qualifications
Previous use of computer packages
Job summary
We are recruiting 5 Part-time Medical Receptionists working various part-time set hours to join our wonderful Reception Team.
Working Hours:
- 30 Hours
- 20.5 Hours
- 19 Hours
- 18 Hours
- 16.5 Hours
Check out the supporting documents section for each working hours plan.
You will be part of a large team that supports the clinical staff by signposting patients to the right service that meets their needs. Your day will be varied from greeting patients at the reception desk, answering queries, handling telephone calls in our call centre, working alongside the GPs processing requests for appointments and signposting patients to a range of services, no two days will be the same.
Whilst full training will be given, ideally you will have previously worked in a customer service role or a role dealing with the general public. You will also need to be computer literate and have good keyboard skills. This is a highly emotive role in a fast paced environment, and therefore requires someone who can demonstrate empathy, compassion and patience.
You will be supported by a team of supervisors, and can expect a full training package.
We do not operate at weekends and bank holidays.
Main duties of the job
As part of the reception team, after a period of training, you will have gained a unique set of skills enabling you to fulfil the role, which will include (see job description for the full requirements of the role)
Telephone:
Supporting patients and signposting to theappropriate clinician/organisation.
Handling requests for home visits and taking messages.
Online forms:
Dealing with the online forms received from patients for appointment requests
Contacting patients via telephone, text or letter as appropriate
Care Navigation
Being able to appropriately sign post patients to the most appropriate clinician or service by the use of a defined template.
Reception duties to meet practice needs in agreement with Reception Supervisor:
Receiving patients and booking appointments at the Reception Counter.
Monitoring the waiting room and guiding patients to rooms.
Inform patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
About us
Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around Hereford City. We work across 4 sites with our primary site being a newly purpose built surgery located in Hereford.
We are a people centered organisation, caring for a population of approximately 46,500 patients and employing approximately 180 permanent staff in addition to trainees. We place great value on our staff and offer the NHS Pension Scheme, on-site Occupational Health Services and competitive terms of employment. We offer internal promotion for vacancies and support learning opportunities.
Our mission is provide highly quality and compassionate primary care.
Details
- Date posted: 06 October 2026
- Pay scheme: Other
- Salary: £12.71 to £12.92 an hour Rises to £12.92 an hour after probationary period
- Contract: Permanent
- Working pattern: Part-time
- Reference number: A0871-26-0040
- Job locations: Station Medical Centre, Station Approach, Hereford, HR1 1BB, United Kingdom
Job responsibilities
Please see the attached Job Description and Person Specification for further information regarding this role. If you have any further questions or wish to arrange an informal discussion regarding this role, please don't hesitate to get in touch.
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Applying for this NHS job
This advert is for Medical Receptionist with Hereford Medical Group in Hereford, England. It is listed as a Receptionist role. The advertised salary is £12.71 to £12.92. The contract type is Permanent. The application deadline is 27 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (06 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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