Job requirements
Essential
15 listedRequirements the employer expects applicants to meet.
- Experience
Excellent communication skills (written and oral)
- Experience
Clear, polite telephone manner
- Experience
Effective time management (Planning & Organising)
- Experience
Ability to work as a team member and autonomously
- Experience
Good interpersonal skills
- Experience
Problem solving & analytical skills
- Experience
Ability to follow policy and procedure
- Qualifications
Educated to GCSE level or equivalent
- Personal Qualities
Polite and confident
- Personal Qualities
Flexible and cooperative
- Personal Qualities
Motivated
- Personal Qualities
Forward thinker
- Personal Qualities
High levels of integrity and loyalty
- Personal Qualities
Sensitive and empathetic in distressing situations
- Personal Qualities
Ability to work under pressure
Desirable
5 listedAdditional qualities the employer would prefer.
- Experience
Strong IT skills, including audio typing
- Experience
Competent in the use of Office and Outlook
- Experience
Clinical System Knowledge - Systmone
- Qualifications
GCSE Mathematics & English (C or above)
- Qualifications
NVQ Level 2 in Health and Social Care
Job summary
This is an excellent opportunity for an experienced receptionist looking for their next challenge. Successful candidates will be joining a well-respected organisation and contributing to the excellent standard of care that our services offer. Experience working in general practice is desired but not essential.
Situated on the outskirts of Derby City, we have 12500 patients, provide services from one purpose-built site, and utilise the clinical system SystmOne.
Main duties of the job
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Must be able to work a variety of shifts Monday to Friday between the hours of 7.30 am and 8.00 pm, you must also be available to cover scheduled over time and last minute staff absence.
About us
Village Surgery rated Good with Outstanding features by the Care Quality Commission is a large, well-led, innovative training practice, with a focus on the highest quality of care for our patients.
Details
- Date posted: 12 October 2026
- Pay scheme: Other
- Salary: £12.71 an hour Inline with living wage
- Contract: Permanent
- Working pattern: Part-time
- Reference number: A2800-26-0003
- Job locations: Browning Street, Derby, Derbyshire, DE23 8AL, United Kingdom
Job responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are signposted to the appropriate healthcare professionals
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Clearing and re-stocking of consulting rooms as required
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Dealing with clinical waste
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Providing clinical support
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
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Applying for this NHS job
This advert is for Medical Receptionist with Village Surgery in Derby, England. It is listed as a Receptionist role. The advertised salary is £12.71. The contract type is Permanent. The application deadline is 23 Oct 2026.
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