Medical Receptionist & prescription clerk

Job summary

Forum Family Practice are looking to recruit a friendly, motivated, enthusiastic and experienced full time care navigator & prescription clerk to join our team.

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

To be responsible for the accurate and timely processing of prescription requests for the entitled population, liaising effectively with all relevant personnel.

Main duties of the job

• Ensure all patients and visitors are greeted professionally and politely with their queries dealt with effectively and efficiently.
• Answer all incoming calls from patients and other health care professionals. Divert or take messages as required.
• Deal with administrative queries and requests from patients & GP's.
• Maintain and monitor the practice appointments system. Make/re-arrange/cancel appointments as required.
• Initiate contact with and respond to requests from patients, other team members and associated healthcare providers
• Scan all patient information i.e. medical document sensoring all patient records are kept up to date.
• Deal with referrals to primary and secondary care
• Process and distribute incoming (and outgoing) post as well as dealing with other adhoc duties and general administrative tasks.
• Answer our prescription line taking requests for medications and dealing with patient queries
• Liaising with pharmacies and managing repeat dispensing tasks.

About us

Forum Family Practice: Just like our name, we are a family friendly practice, we have high levels of patient and staff satisfaction. We are a teaching practice and look after 9450 patients and are currently rated in the top 6% of GP practices in the country according to patient feedback. We have high QoF attainment.

We are an enthusiastic, innovative, and forward-thinking team with a passion for delivering exceptional patient care. Alongside our strong clinical performance and patient satisfaction, we are committed to embracing digital innovation and smarter ways of working to maximise efficiency, improve access, and enhance the experience of both patients and staff. We are continually evolving to meet the challenges of modern general practice and are excited about shaping the future of healthcare within our community.

You will join a friendly clinical team of 4 Partner GPs, 3 Salaried GPs, 2 ANPs, 2 Practice Nurses, 4 Health Care Assistants.

In addition to support our practice through our Primary Care Network, we have assigned 2 Link workers, 3 Pharmacists, 2 Mental Health Practitioner & 2 visiting Paramedic/ANP. We also have a medication technician team to support prescription queries and medication reviews.

The non-clinical team who will look after and support you, includes a managing partner and 12-person admin support structure.

Details

• Date posted: 21 October 2026
• Pay scheme: Other
• Salary: Depending on experience
• Contract: Permanent
• Working pattern: Full-time, Part-time
• Reference number: A1977-26-0003
• Job locations: The Health Centre, Forum Way, Cramlington, Northumberland, NE23 6QN, United Kingdom, Forum Family Practice, Forum Way, Cramlington, Northumberland, NE23 6QN, United Kingdom

Job responsibilities

Duties and Responsibilities of the Post:

Reception

• To ensure that all visitors and telephone callers to the practice are greeted professionally and telephone calls are managed appropriately.
• Making appointments on SystmOne, prioritising patient expectations and booking accordingly.
• The post holder will action front desk tasks in a timely manner.

Prescription Desk & Tasks

• The post holder will process prescription requests in a timely manner, liaising with the relevant other teams where needed. Other duties include actioning prescription tasks, promote online ordering for repeat medications.
• The post holder must work as part of a team, have the ability to organise and prioritise their own workload on a day to day basis, and observe strict rules about confidentiality at all times.

Reports

• To follow the protocol for logging and running patient reports as requested.
• Ensure appropriate costs are aligned with each report.

Data Entry (in training)

The post holder will maintain a manageable workload that comes through the workflow, the workflow will be checked regularly and processed within the timescales set. Any items that need actioning followed up or investigating will be carried out within the correct processes, ensuring clinical data is directed to relevant teams with a clear guidance of expected outcome.

ADHOC Duties:

Any other duties requested by the partners or management.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Skills, Knowledge & Experience

Work accurately and methodically

Meet deadlines

Use medical terminology

Pay attention to detail

Work in a team but use their own initiative

Work with all types of people

Be helpful and reassuring if dealing with patients and their families

Excellent keyboard skills

IT skills

Good spelling and grammar

Organisational skills

Previous work in a GP practice an advantage

Working within busy environment

Dealing with general public

Experience of using clinical systems such as SystmOne

Keep updated records of appropriate recalls

Any other administrative work as required by the practice, or partners.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

Confidentiality

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.