Medical and Clinical Administrator

Job overview

We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.

We are looking for a fixed term Medical and Clinical Administrator to join our BeeU Mental Health Team situated in The Telford Langley School, Telford. The BeeU Service provides emotional wellbeing and mental health services for children and young people (ages 0 to 25) in Shropshire, Telford and Wrekin.

The post holder will be working as part of a team along with other Medical and Clinical Administrators and Administrative Assistants.  The post holder will be expected to be able to use their own initiative and judgement, although they will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the clinical teams.

We are looking for someone that can identify with the following skills:

• Enthusiasm to provide a high-quality administrative service.
• Strong computer and keyboard skills in particular Word and Outlook.
• Attention to detail.
• Good grammar and written skills.
• Honesty, integrity and commitment.
• Quick thinking as priorities can change and flexibility to meet service need with a passion for quality.
• Strong and confident customer service skills.
• Team player.
• Able to work well in an ever-changing multi-professional team - including but not limited to Consultants, Prescribers and GP’s.

Main duties of the job

The fixed term Medical & Clinical Administrator role is 30 hours per week (4 days), supporting the BeeU Mental Health/ND Pathway Team(s) for 8 months. Our Administrators are an integral part of our Admin Team, and clinical teams rely on us to provide an efficient, effective service to support them in delivering the very best care to our patients. The offices are busy, and the role is challenging but it is also rewarding.

What will the role entail?

• Administration work for Consultant Psychiatrist/Doctors/Clinical Leads and other Mental Health Professionals.
• Type a range of documents including emailed requests, copy typing, and audio transcription generated by the teams.
• Diary/clinic management and daily operational tasks to support the Consultant Psychiatrist/Clinical Leads - scheduling appointments, supervisions etc.
• Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc).
• Manage and deal with calls from families, carers, and other professionals.
• Confidently handling complex queries of a challenging/sensitive nature.
• Concise and accurate message taking.
• Using own initiative to proactively resolve problems.
• Minute taking.
• Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments.
• Prioritise own workload and meet deadlines in order to meet the requirements of the post.

Detailed job description and main responsibilities

For further information relating to this position please refer to the attached job description and specification.

If you would like to chat in more detail about the position, please contact Vikki Whitehouse: [email protected]

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Please note, we may be required to close this vacancy early if we receive a high volume of applications.