Job requirements
Essential
2 listedRequirements the employer expects applicants to meet.
- Experience
Patient/ Customer facing work experience
- Qualifications
Educated to GCSE level or equivalent GCSE Mathematics & English (C or above)
Desirable
2 listedAdditional qualities the employer would prefer.
- Experience
Experince of working with in GP Surgery is preferable
- Qualifications
AMSPAR Receptionists Qualification
Job summary
We are currently looking to recruit a part-time/ full-time medical receptionist/ administrator to join our team. This post will be based across 2 sites; Middle Chare Surgery based in Chester Le Street and Woodlands Surgery in Rickleton. Exact details on hours and days to be discussed. The successful candidate will be patient focused, a good team player and flexible in their approach.
Main duties of the job
Being adaptable, working well as a team and providing a positive experience are essential for the role of Admin/ Receptionist. Your role will be to deal with all general enquiries, explain procedures and make new and follow-up appointments, action medication queries, repeat prescriptions, online repeat prescription requests in a prompt manner. You will be expected to communicate effectively with patients, medical professionals, hospitals and any other 3rd party providers. You will be responsible for using care navigation to signpost patients to the most appropriate service so they are seen in the quickest most efficient way.
About us
Middle Chare Medical Group has well established admin and nursing teams, a Good rating from CQC. We have approximately 9500 patients which use both sites. We are committed to our patients individual needs and treat all patients with dignity, respect and compassion. We provide an ethos of openness and integrity whilst maintaining strict patient confidentiality. We maintain a motivated and fulfilled team by upholding continuing professional development, promoting a friendly working environment, developing strong working relationships and encourage collaborative team-working.
Details
- Date posted: 14 October 2026
- Pay scheme: Other
- Salary: Depending on experience
- Contract: Permanent
- Working pattern: Part-time
- Reference number: A3122-26-0006
- Job locations: Middle Chare, Chester le Street, Co Durham, DH3 3QD, United Kingdom, Vigo Lane, Rickleton, Washington, Tyne And Wear, NE38 9EJ, United Kingdom
Job responsibilities
You will be responsible for administrative functions, including but not limited to:
Reception duties providing a positive patient experience, information, advice and signposting
Telephone receive and make telephone calls and respond to voicemails as required
Handling clinical specimens ensuring correct details and appropriate handover
Appointments use GP systems to book, manage and cancel appointments
Patient record management record all patient contacts and ensure timely and accurate data entry
Ensure escalation of issues or urgent clinical cases to the appropriate person
Patient administration and filing support patients with paperwork, registration and record management
Results use of clinical systems to respond to patient result requests
Printing, scanning and photocopying ensuring information is uploaded to records
Workflow processing letters and ensuring continuity of care
Patient tasks and emails/E-consults
Prescriptions including repeat prescriptions
General administrative duties
Handle sensitive and confidential information
Recognise and report issues relating to safeguarding vulnerable children and adults
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Applying for this NHS job
This advert is for Medical Administrator/ Receptionist with Middle Chare Medical Group in Chester le Street, England; Washington, England. It is listed as a Receptionist role. The advertised salary is Negotiable. The contract type is Permanent. The application deadline is 02 Nov 2026.
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