
Job requirements
Essential
9 listedRequirements the employer expects applicants to meet.
- Other Requirements
Can provide one morning or afternoon a week
- Other Requirements
Commitment to undertake training as required
- Skills and Attributes
Aware of own limitations
- Skills and Attributes
Flexible and adaptable
- Knowledge and Experience
Customer service experience
- Knowledge and Experience
Good communication and listening skills
- Knowledge and Experience
Understanding of the need for confidentiality
- Knowledge and Experience
Patience and understanding
- Knowledge and Experience
Good team working skills
Desirable
1 listedAdditional qualities the employer would prefer.
- Knowledge and Experience
Health and safety awareness
Job overview
We are looking for "Mealtime Support" Volunteers to join our team on Ward 2 at West Cumberland Hospital.
We are looking for friendly and engaging people to support staff in ensuring that patients receive nutrition and hydration in a timely manner and comfortable way. You will support the ward team to distribute meals, interacting with patients as appropriate, and ensuring they have everything they need to be able to make the most of their mealtime experience
All duties will be overseen by nursing staff and will never include feeding patients or clinical tasks, such as personal care.
Times available: We would like you to try to commit to at least 1 x 3 hour shift per week Days: Mondays to Sundays Times: 11:00am – 2:00pm or 4:00pm – 7:00pm
You must be 18 years old or over to volunteer on a ward and live within the local area.
Main duties of the job
What tasks can this role include?
- Assist patients with direction from staff as needed
- Help patients order meals and collect completed menus
- Offering support to serve meals, refreshments and snacks
- Ensure patients receive correct meals based on speech and language therapist/dietician recommendations e.g. modified diets and thickened drinks
- Offering support or promoting patients to eat, helping to ensure food is cut up, packets opened and easily reached
- Keep patient water jugs filled and provide tea & coffee
- Offer refreshments to relatives of patients who are receiving end of life care on the ward
- Support with light post-meal routines, such as clearing trays away and setting out toothbrushes
- Make staff aware immediately if any patient has any clinical concerns
- Tasks NOT to be undertaken
- Manual handling of patients
- Pushing patients or visitors in wheelchairs
- Personal Care
- Taking patient to the toilet
- Clinical duties
Location: Ward 3, 4 or 5 at West Cumberland Hospital
Detailed job description and main responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
The Trust will provide a preceptorship period for all newly registered healthcare professionals.
Healthcare Professionals returning to practice, moving into new roles or changing clinical environments, may access an agreed preceptorship period.
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Mealtime Support Volunteers - Whitehaven with North Cumbria Integrated Care NHS Foundation Trust in Whitehaven, England. It is listed as a Volunteer role. The advertised salary is Voluntary. The contract type is Voluntary. The application deadline is 26 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (12 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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