Maternity Support Worker - Diabetes in Pregnancy

Job overview

An exciting opportunity has arisen for an organised, compassionate and proactive Band 4 Maternity Support Worker to join the Diabetes in Pregnancy service at York and Scarborough Teaching Hospitals NHS Foundation Trust.

This is a varied role supporting women, birthing people and families who access specialist care for pre-existing or gestational diabetes during pregnancy. Working as part of the wider maternity and diabetes multidisciplinary team, you will help support safe, timely and coordinated care across the maternity pathway. Previous experience in healthcare, maternity, outpatient services, administration, audit, governance or service coordination would be beneficial.

This is a cross-site role and will require work between York and Scarborough in line with service needs.

If you are currently employed by the Trust and you wish to apply for this role on a secondment basis, please seek permission from your current line manager before applying for the post.

Main duties of the job

The role combines clinical support, patient-facing contact, administration, pathway coordination and audit responsibilities. You will support clinics, assist with delegated care activities, maintain accurate records, coordinate appointments and follow-up actions, update trackers and databases, and contribute to audit, data quality, governance and service improvement activity.

You will play an important part in helping the team monitor referrals, appointments, investigations, outcomes and follow-up requirements, ensuring information is accurate, up to date and escalated appropriately where delays, gaps or concerns are identified. You will also support communication between maternity, diabetes, obstetric, administrative and governance colleagues to promote joined-up care and reliable service delivery.

We are looking for someone who is well organised, detail-focused and confident using digital systems, spreadsheets and patient records. You will have excellent communication skills and be able to engage professionally and sensitively with women, birthing people, families and colleagues. You will understand the importance of confidentiality, accurate documentation, inclusive language and timely escalation.

Most importantly, you will be motivated to support safe, compassionate and person-centred maternity care, while contributing to effective administration, audit and continuous improvement within the Diabetes in Pregnancy service.

Detailed job description and main responsibilities

To find out more about our Maternity department please visit the following link:

https://yorkhospitals.pagetiger.com/dpfhpfi/1

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact: [email protected].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.