Job requirements
Essential
12 listedRequirements the employer expects applicants to meet.
- Skills
Excellent communication skills (oral and written)
- Skills
Able to work as part of a team
- Skills
Able to demonstrate initiative and flexibility
- Skills
Able to work under pressure
- Education
Educated to GCSE level
- Education
Educated to NVQ Level 4 or equivalent level of knowledge / experience in the healthcare environment
- Knowledge
Understanding of medical terminology
- Knowledge
Good working knowledge of Word, Excel and PowerPoint
- Knowledge
Mentions cancer in their application
- Experience
Proven experience as a medical secretary/ clinical administrator/coordinator or clinical support worker in a health service environment
- Experience
Experience of working with complex and sensitive issues on a day to day basis, including contact with patients who may be distressed and have barriers to understanding.
- Experience
To be able to effectively communicate across different care settings/ care providers.
Desirable
8 listedAdditional qualities the employer would prefer.
- Skills
Enthusiastic and willing to learn
- Skills
Minute taking
- Education
Willingness to undertake further education and training applicable to the role including diploma and degree level study.
- Knowledge
Working knowledge of CERNER
- Knowledge
Knowledge of Macmillan
- Knowledge
Knowledge and experience of office management, systems and practice
- Experience
Experience working in NHS acute trust and/ or multidisciplinary workforce
- Experience
Experience of cancer services
Job overview
The Macmillan Nursing Support Team and the Macmillan Centre are looking for an experienced and dynamic new colleague to join our growing services supporting the people of Croydon affected by cancer.
The purpose of the role will be to support patients through their cancer pathway and beyond; to navigate the complex health and social care system during this time.
As a Macmillan Cancer Patient Support Officer, you will have direct contact with people affected by cancer, offering emotional, practical and financial information and support.
You will work flexibly, being visible and accessible to those who access the services. You will provide support face to face, over the phone, via email, letter and text.
Join us and we will provide a comprehensive induction programme, including, training and insight visits. We also fully support long term access to both in-house and external training. Supervision is fully supported and in addition to this you will have regular support sessions with the team and your peers.
We recognise that this can be an emotionally challenging role and we actively encourage access to wellbeing support sessions.
Main duties of the job
Macmillan Patient Support Officer - Band 4 6 Months Fixed Term Contract (FTC) Fulltime, 37.5 hours per week
The purpose of the role will be to support patients through their cancer pathway and beyond; to navigate the complex health and social care system during this time. Care Coordination is the joining up of services, coordination, information and communication between caregivers, treatment providers, those living with and beyond cancer and their families, that creates a seamless experience of care (NHS Improvements, 2011).
The post holder will support both the Clinical Nurse Specialist (CNS) Team and the Macmillan Information & Support Centre Team in providing exemplary personalised cancer care.
The post holder will be required to coordinate with appropriate services to maximise the delivery of the cancer pathways, thereby improving the quality and experience for patients and their carers.
Detailed job description and main responsibilities
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Macmillan Patient Support Officer with Croydon Health Services NHS Trust in Croydon, England. It is listed as a Band 4 Officer (discipline unspecified) role. The advertised salary is £33,262 - £36,027 pro rata, per annum, incl. HCAS (outer). The contract type is Fixed term: 6 months (Full time). The application deadline is 25 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (21 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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