Macmillan Cancer Care Navigator

Job overview

The NNUH Cancer Services team are growing their Information and Support Services with additional Cancer Care Navigator posts.

As a Cancer Care Navigator, you will be uniquely positioned to direct newly diagnosed cancer patients through a Holistic Needs Assessment (HNA) process giving information and support and signposting to relevant services. This enables patients and their carers to navigate the health and social care system and promote self-care. The team works closely with the body site clinical teams, local charities and inpatient care areas.

Key aspects of the role involve daily and direct (e.g. telephone and face-to-face) communication with patients, relatives, carers, and other health and social care professionals. This may be through telephone contact to undertake an HNA; manning the NNUH Information Pod or Cromer Centre for drop in advice and information; through holding and supporting outreach services in the community; holding Health and Wellbeing events to support self-management; visiting patients within clinical areas.

The information and nature of communication is sensitive. Communication in this context requires a high degree of empathy, understanding, diplomacy, confidentiality and integrity

Main duties of the job

You will be a self-motivated and enthusiastic individual with experience and understanding of the health and social care environment. You will be supported by the wider Cancer Services team in your ongoing development and learning to deliver seamless and compassionate care. Previous experience in a clinical role or in an administrative role with transferable skills will be considered.

We are interested in candidates that have or are working in the health and social care system and able to demonstrate: - an ability to deal with complex and difficult emotional situations - have an awareness of the health and social care environment - have good IT skills that can cross different NHS IT systems - have effective organisational skills - have good communication skills.

You will be required to work from the Rouen road office and rotate through the information and support services at NNUH and Cromer . You will be expected to be able to talk to patients and carers confidently in clinical settings, and on the telephone

Detailed job description and main responsibilities

• Undertake Holistic Needs Assessment for all newly diagnosed patients and as treatment modalities change
• Sign post patients to relevant internal and external support services; making referrals and supporting with application forms as necessary
• Man the NNUH Information Pod and Cromer Centre for drop in advice and information
• Support health and well being events both internally and externally
• Make clinical visits for inpatients
• Good and accurate IT skills with knowledge of word, excel and hospital systems.

Please see the attached job description for full details and main responsibilities.

Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.