Lung Cancer Screening Appointments Administrator

Job summary

This is an exciting opportunity to support the Lung Cancer Screening Programme (LCS) in County Durham. The purpose of the programme is to enable the early detection of lung cancer in order to save lives.

The role is an Appointments Administrator to join the LCS team at Chester-le-Street Community Hospital on 37.5 hours per week.

We are looking for an enthusiastic, pro-active person to assist in delivering an efficient, patient focused appointment service within the LCSP.

This is a fixed term opportunity to provide 12 months maternity leave cover.

Main duties of the job

You will be responsible for contacting patients to arrange an appointment via letter or telephone, ensuring that all appointments are booked in accordance within LCSP timescales and manage administrative tasks associated with appointments booked via the LCSP administrative system.

You may also book review appointments via Worklists and as requested via proforma.

There is also a requirement to take calls from LCSP participants, dealing with appointment queries or documenting messages for the clinical team

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

Please note that we may close any vacancy early once a sufficient number of applications have been received.

Details

• Date posted: 14 October 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year
• Contract: Fixed term
• Duration: 12 months
• Working pattern: Full-time
• Reference number: C9439-2627-RP-N287
• Job locations: Chester Le Street Community Hospital, Front Street, CHESTER LE STREET, County Durham, DH3 3AT, United Kingdom

Job responsibilities

To call and invite eligible patients to take part in lung cancer screening, following script guidance, with positive encouragement for patients to take part.

To build clinics and appointment templates in the LCSP booking system, based on the staffing rota provided by the lead nurse.

To book new and review appointments as indicated by the lead nurse and clinical team.

To re-allocate appointments from the Reserve Appointments Worklists.

To contact patients by telephone for short notice appointment cancellations.

To ensure that all appointments which require cancelling or amending are reallocated for patients.

To rebook patients from cancelled clinics and inform patient either by telephone or letter, as appropriate.

Ensure all Trust and departmental policies and procedures are adhered to to ensure standards are maintained in the department and all tasks carried out correctly and within the correct timescales.

Ensure all demographic information is collected and updated.

Take telephone calls from LSCP participants, dealing with appointment queries, documenting messages and passing to the clinical team for action.

To help the clinical team assess/treat patients appropriately by obtaining additional information from primary care and secondary care colleagues per clinical team requests.

Autonomously organise and prioritise your own workload according to the variable demands of the LCSP service; adjusting the priorities throughout the day as further work is emailed in to the department or when processing more complex bookings and dealing with both internal and external calls. Liaise with LHC team to advise of any issues around slot booking and overbooking of clinics where guidance has not already been provided.

Identify any training needs and new opportunities, seek to develop your own skills and knowledge beyond the training given at induction. Further your own development and support the training needs of the team. Identify in appraisals or in discussion with your supervisor any additional training needs and external training required, desired or completed.

Training, coaching and mentoring of new staff members in all aspects of the role including taking calls, interpreting emails and post, inputting data and getting to know the teams.

Any other duties commensurate with the role and responsibilities of the post and be aware of the priorities and needs of the manager to ensure deadlines are met.

To have a flexible approach to the departments demands and to assist where appropriate in the provision of cover for other colleagues and departments during emergencies, sickness and holidays.