Logistics Operative

Job overview

Logistic staff make sure that a range of essential supplies are delivered to the right wards, clinics and offices.

Key Activities

• Receiving and receipting deliveries
• Making sure stocks are stored correctly and safely
• Delivering all goods to wards and departments
• Making sure old stocks are used before new stock (stock rotation)
• Doing stock checks

Main duties of the job

To be part of a team accountable for receiving and delivering goods to the Trust's internal customers.

The job requires an individual who can:

• Become familiar with the different medical products ordered by the Trust
• Win and retain the confidence of the Clinical/Ward/Departmental staff that you deal with on a daily basis
• Use IT systems in delivering the service
• Communicate confidently with staff of all levels
• Check deliveries into goods-inwards area, completing delivery record
• Provide material management service to locations throughout the Trust
• Replenish stock in accordance with defined protocols governing rotation and security
• Work with delivery drivers, suppliers and contractors to co-ordinate timely deliveries

Logistics Operatives will be the first line contact with users and will be an ambassador for the Procurement Department. The Post Holder will be responsible for other supply chain activities including goods receipting, distribution of goods and the return of goods.

Detailed job description and main responsibilities

• To identify requirements, place orders, receive supplies and place them in the correct stock locations at ward/department level using bar code and IT systems as appropriate, where consumables top-up systems have been established
• To identify and resolve variances in stock consumption patterns through review with internal users
• To draw to the attention of the user any consistent miss-use of the storage areas which is leading to inefficiency
• To provide any negative feedback on order status to users, and to provide suggested alternative options
• To input stock requisitions to the Trust Oracle system & NHS Supply Chain system when required
• To respond to customer enquiries in accordance with laid down procedures
• To report all stock shortages to the Logistics & Supply Chain Manager and ensure follow-up
• To carry out investigations with Procurement managers of areas/products that may be rationalised into the Materials Management supply chain
• To review products held in ward store areas and supplied by a third party and identify whether they may be supplied by NHS Supply Chain
• To process, maintain records and provide statistical and management information
• To implement improved working procedures for establishing and maintaining total quality standards to agreed levels, as agreed with the Logistics & Supply Chain Manager
• To use Information Technology effectively in delivering the foregoing tasks
• To gain the trust and respect of the internal users through delivering a first class service
• To receipt goods via the Purchase Order System at the point of delivery to the Trust
• Provide a professional Goods-Inwards receiving service for the Trust. Deal effectively with delivery drivers to ensure that goods are clearly addressed with Trust order reference information, to be checked against ordering system
• Exercise judgement over what is / is not acceptable in terms of (a) damaged packaging, (b) incomplete address information, and (c) wrong deliveries. Check questionable deliveries in the presence of delivery driver, and if information is unclear or goods are damaged, ensure these are taken away again.
• Ensure received goods are stored correctly at goods-inwards store.
• Maintain knowledge of the goods-inwards store, identifying items which have not progressed and initiating actions to resolve these.
• Maintain a practical knowledge of the working patterns in the Trust to plan and organise delivery routes within broad areas of the Trust (e.g. North Block, South Block etc) to meet user requirements.
• To manage goods returned procedure, through contacting users, Contract & Supplies Officers, suppliers and couriers.
• To ensure that tote boxes and cages are clean.
• To engage with all user departments within the Trust to ensure compliance to the standardisation and rationalisation programme within the Trust.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.