Job requirements
Essential
13 listedRequirements the employer expects applicants to meet.
- Work Experience
Experience in a desktop support environment
- Work Experience
Experience acting as technical lead on minor works/projects, coordinating resources and timelines – (Interview, Essential) • Experience handling technical
- Skills and Abilities
Valid UK driving license
- Skills and Abilities
Able to meet departmental performance and quality standards (SLAs, KPIs, ticket management, service etiquette)
- Skills and Abilities
Ability to accurately capture, categorise, prioritise, and record incidents and requests
- Skills and Abilities
Expert technical knowledge in supporting, installing, configuring, and resolving issues across systems, infrastructure, desktop, and mobile technologies
- Skills and Abilities
Sufficient technical skills to cover 1st line support requirements
- Knowledge and Experience
Sound knowledge of Windows operating systems and M365 applications
- Knowledge and Experience
Experience supporting iOS and Android devices
- Knowledge and Experience
Demonstrable hardware fault finding/resolution ability for desktop computer equipment, peripherals, and mobile devices
- Knowledge and Experience
Advanced technical expertise across IT infrastructure software, hardware, databases, operating systems, LANs, desktop devices, and mobile technologies
- Knowledge and Experience
Proven track record in provision of excellent customer service in a busy environment
- Education / Training / Qualifications
Educated to A level standard or equivalent
Desirable
12 listedAdditional qualities the employer would prefer.
- Work Experience
Experience handling technical support and project delivery duties, including complex problem-solving
- Work Experience
Experience of working within an ITIL-based environment
- Work Experience
Service Desk experience
- Work Experience
Experience using DEP/VPP
- Skills and Abilities
Skilled in technical questioning, triaging, and resolving complex issues
- Skills and Abilities
Experienced in managing repeat incidents and identifying root causes
- Skills and Abilities
Able to work independently, identify root causes, implement fixes, test, and present solutions
- Knowledge and Experience
In-depth knowledge of iOS
- Education / Training / Qualifications
Ideally educated to degree level or holds a relevant IT professional qualification or has IT experience in a technical service delivery and support environment
- Education / Training / Qualifications
Microsoft Certified: Modern Desktop Administrator Associate
- Education / Training / Qualifications
ITIL Practitioner
- Education / Training / Qualifications
Industry standard service qualification or knowledge (e.g., ITIL: incident, knowledge, problem, change management)
Job overview
Digital Services | City, Weston & Southmead
Join our Digital Services team and help support the technology that enables excellent patient care across our Trust. You'll provide 2nd line technical support for desktops, laptops, mobile devices, Microsoft 365 and clinical-facing technologies, while helping deliver key digital projects and cyber security initiatives.
This is an exciting opportunity to work with a wide range of technologies including Microsoft 365, Azure, Active Directory and mobile device management platforms. You'll troubleshoot complex issues, support users across multiple sites and take part in an on-call rota.
Why join us?
- Be part of a large and ambitious NHS Digital Services team.
- Work with modern technologies and enterprise-scale systems.
- Support major transformation programmes across Bristol, Weston and North Bristol.
- Exciting projects underway, including: Migration to a single shared domain across our organisations. Expansion of Digital Services to provide GP IT support across Bristol. Ongoing cyber security and infrastructure modernisation programmes.
- Migration to a single shared domain across our organisations.
- Expansion of Digital Services to provide GP IT support across Bristol.
- Ongoing cyber security and infrastructure modernisation programmes.
We're looking for someone with strong desktop support experience, excellent troubleshooting skills, a customer-focused approach and a full UK driving licence.
If you're passionate about technology and want to make a real difference to healthcare, we'd love to hear from you.
Main duties of the job
Provide 2nd line technical support across desktops, laptops, tablets, smartphones, telephony and peripheral devices within a complex NHS environment. Diagnose and resolve hardware, software, network and cyber security issues, escalating where required. Install, configure and support Windows, iOS, Android and Microsoft 365 platforms, while administering systems including Active Directory, Azure, MECM and mobile device management solutions. Support LAN/WAN networks, wireless connectivity, audiovisual and video conferencing systems, and specialist clinical technologies. Contribute to projects involving device deployments, moves, upgrades and system changes. Maintain asset registers, licensing compliance, technical documentation, knowledge bases and standard operating procedures. Promote cyber security best practice through secure configurations, patch management, threat response and compliance with NHS and organisational standards. Operate within ITIL processes for incident, problem, change and configuration management, meeting agreed service levels and quality standards. Provide excellent customer service, communicate effectively with technical and non-technical users, mentor colleagues and collaborate with internal teams, suppliers and stakeholders to deliver reliable digital services and continuous service improvement.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
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Applying for this NHS job
This advert is for Level 2 Support Engineer Practitioner with University Hospitals Bristol and Weston NHS Foundation Trust in Weston-super-mare, England. It is listed as a Band 5 Engineer role. The advertised salary is £32,073 - £39,043 pa. The contract type is Permanent. The application deadline is 30 Oct 2026.
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