Legal Services Officer

Job overview

An opportunity has arisen for a Legal Services Officer to join the Health Board's Legal Services Team. This role is ideal for an organised and motivated individual with strong analytical, communication and problem-solving skills.

You will support the management of Clinical Negligence, Personal Injury, Redress and Inquest cases, ensuring compliance with Civil Procedure Rules, NHS Redress Regulations, coronial legislation and Health Board policies. Managing a defined caseload, you will investigate claims and inquests, obtain and review medical records, prepare case documentation and disclosures, and monitor progress to ensure deadlines are met.

Working closely with clinicians, legal representatives, Coroners, patients and families, you will coordinate information, identify appropriate witnesses and provide advice and guidance to staff on legal processes. You will attend meetings, support investigations, identify themes and learning, and escalate risks where appropriate.

We are looking for someone with excellent attention to detail, strong organisational skills and the ability to manage competing priorities. You should be able to work independently, use your initiative and handle sensitive information with professionalism and discretion.

This is an excellent opportunity to develop your career in a varied role that supports effective governance, learning and risk management across the Health Board.

Main duties of the job

The Legal Services Officer supports the effective management of Clinical Negligence, Personal Injury, Redress and Inquest cases on behalf of the Health Board. The post holder manages a defined caseload, ensuring compliance with Civil Procedure Rules, NHS Redress Regulations, Coronial legislation and Health Board policies

Key responsibilities include investigating claims and inquests, obtaining and analysing medical records, preparing documentation and disclosure, liaising with legal representatives, Coroners, clinicians, patients and families, and supporting the identification of appropriate witnesses. The post holder provides advice and support to staff, attends meetings, monitors case progress and escalates risks where necessary

The Legal Services Officer is responsible for maintaining accurate records on Datix, ensuring compliance with information governance requirements, GDPR and the Access to Health Records Act, and supporting timely reimbursement claims through the Welsh Risk Pool where appropriate. The post holder works collaboratively with internal and external stakeholders, providing professional, sensitive and effective communication while supporting the delivery of a high-quality legal services function.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Applicant requirements

Welsh language skills are desirable