Learning Assistant

Job summary

An exciting opportunity has arisen for a Learning Administrator to join the Combat Stress Learning Team.

Main duties of the job

Having established Combat Stress Learning over the past five years, we are looking for a Learning Administrator to join the team to support the design, development, release and analysis of valued educational courses and pathways, to both our internal colleagues and external learning communities.

The overall purpose of the role of Learning Administrator is two-fold, to support the Combat Stress Learning team with set internal and external workplans, as well as supporting the learning and development needs of our communities, more specifically;

(not an exhaustive list)

• Supports the development and delivery of content design, quality assurance, impact scoring and reportable statistics of the Combat Stress Learning Team,
• Support the Combat Stress Learning Team as course authors, co-authors, as well as highlighted organisations Professional Leads and subject matter experts (SMEs) in the creation of learning content.
• Support the co-ordination and evaluation of Combat Stress Learning live events,
• Aware of learner trends, sharing findings with Combat Stress Learning Team, as well as any highlighted stakeholders. This information is also key to support the writing of grant updates, progress reports and status updates.

For a full list of responsibilities, including essential and desirable knowledge and skillsets, please read the job description in full.

This role will be subject to a DBS check.

About us

Combat Stress was established in 1919. We are the UKs leading charity for veterans mental health. For over a century, weve helped former servicemen and women deal with trauma-related mental health conditions like post-traumatic stress disorder (PTSD), anxiety and depression.

Today we provide UK-wide support to veterans from every service and every conflict, on the phone and online, in the community and at our treatment centres. Were on a mission to raise awareness that invisible injuries can be just as hard to cope with as physical ones. So when a veteran is having a tough time, were there to help tackle the past and to take on the future.

Details

• Date posted: 20 October 2026
• Pay scheme: Agenda for change
• Band: Band 5
• Salary: £31,049 to £37,996 a year
• Contract: Permanent
• Working pattern: Part-time, Flexible working
• Reference number: B0373-26-0012
• Job locations: Tyrwhitt House, Oaklawn Road, Leatherhead, Surrey, KT22 0BX, United Kingdom

Job responsibilities

Overall Purpose

Having established Combat Stress Learning over the past five years, we are looking for a

Learning Administrator to join the team to support the design, development, release and

analysis of valued educational courses and pathways, to both our internal colleagues and

external learning communities.

The overall purpose of the role of Learning Administrator is two-fold, to support the Combat

Stress Learning team with set internal and external workplans, as well as supporting the

learning and development needs of our communities, more specifically;

Supports the development and delivery of content design, quality assurance, impact

scoring and reportable statistics of the Combat Stress Learning Team,

Support the Combat Stress Learning Team as course authors, co-authors, as well as

highlighted organisations Professional Leads and subject matter experts (SMEs) in

the creation of learning content.

Support the co-ordination and evaluation of Combat Stress Learning live events,

Aware of learner trends, sharing findings with Combat Stress Learning Team, as well

as any highlighted stakeholders. This information is also key to support the writing of

grant updates, progress reports and status updates.

Main Duties and Key Responsibilities

Collaborative Learning Platform

Provide accurate and regular learner feedback and trend analysis, to maximise both

compliance and continued professional development (CPD)

Monitor and respond the learner comments on the learning platform.

Validate learner certificates

Supports the scheduling of training sessions and events on the learning platform,

including activities such as Clinical Service Evolution (CSE) Camps and external live

events.

Works with the training programme coordinator to Creates effective audiences and

learning pathways, including all pre-and-post measures within the learning platform.

Uses in-platform functionality and newsfeed(s) to collect highlighted learning needs,

for inclusion in the overall training needs analysis (TNA) activity.

Provides market research and competitor analysis on highlighted training titles

included in the workplan(s).

Plays a supportive role in the delivery of live events, panel discussions and webinars,

including Combat Stress campaigns such as PTSD Awareness Day activity.

Prepares regular learner reports for use across multi-committee meetings and

updates, including senior level through to directorate update(s).

Supports the upskilling of internally recognised training authors and co-authors.

Supports the brand of the learning platform and updates to the look and feel of the

homepage(s), updating communication, messages, carousels and groups when

highlighted.

Maintains updates on learning platform functionalities, sharing with the Combat

Stress Learning Team for content enhancement.

Supports the link of learner statistics (including compliance) with Combat Stress Data

Lounge reportable data.

Ensuring effective collaboration on our learning platform, supporting the interactive

learning experience and responding to comments and questions that are posted in a

timely manner.

Working with our communications team to ensure that our platform reflects the

Combat Stress brand.

Partnering with the Combat Stress Comms. and Digital Team(s) to highlight and

promote topical content, campaigns and upcoming training programmes, via our

social channels.

Share data as appropriate with fellow Combat Stress teams, including Services,

Clinical and Fundraising teams to support corporate relationship building and

efficiency, including Raisers Edge entries.

General Responsibilities

The post holder will be expected to receive regular supervision in accordance with

the service policies of Combat Stress and professional practice guidelines.

Contributes to Combat Stress Learning workplan, inclusive of internal and external

activities.

Monitor and manage the dedicated learning inbox, filtering the information and

requests to the right person in a time effective way.

Supports the creation of training resources and marketing materials,

Maintains understanding of new training and educational techniques.

Support with the sourcing and due diligence process of any highlighted external

training provision. To maintain up to date knowledge of legislation, national and local

policies and issues of relevance to veterans, Combat Stress and Combat Stress

Learning.

To undertake such other duties and responsibilities, appropriate to the grade of the

post.

Support the growth of Combat Stress Learning and its brand.

Governance

To work with the Learning Co-ordinators and ensure compliance against legal and

service industry standards, for all mandatory training titles.

To provide and support Combat Stress with accurate learner information, including

completion information, for both mandatory and developmental training titles.

Highlight any concerns , with the potential to present findings at Internal Training

Steering Meetings, for awareness and clarity, before suggesting next steps and

compliant action(s).

Key Relationships

Inter-disciplinary Combat Stress Learning Team.

Wider Strategy and Communications directorate, including;

o Digital Team.

o Communications Team.

o I.T Team.

o Individual Giving Team.

o Veterans Journey Manager.

Services Team.

Senior Clinicians across Combat Stress.

Peer and Family Support Team(s).

Fundraising Team.

Resources Team.

Research Team (through introduction from Combat Stress Learning colleagues)

Key stakeholders at organisations funding Combat Stress Learning activities, such as

360Learning (learning platform provider) Armed Forces Covenant Fund Trust (grant

funders)

Key stakeholders and learners in either of the online learning communities.

Risk Management

As an employee of the Charity, the postholder is required to be risk aware and readily able to

identify risks faced in the course of day-to-day duties. Where a new risk is identified it is to be

reported through the postholders line manager.

All staff have a responsibility to manage risk within their sphere of responsibility. It is a statutory

duty to take reasonable care of their own safety and the safety of others who may be affected

by acts or omissions.

Date revised: October 2026