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Job requirements
Essential
13 listedRequirements the employer expects applicants to meet.
- Other
Able to work flexibly across a range of different sites/offices
- Skills
Excellent articulate communication skills.
- Skills
Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- Skills
Ability to prioritise.
- Skills
Ability to co-ordinate and prioritise management diaries.
- Knowledge
Working knowledge of Microsoft packages or equivalent.
- Knowledge
Maintaining administrative / secretarial systems
- Experience
Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Experience
Working under pressure and working on own initiative with minimal supervision
- Experience
Ability to work with senior members of staff across a large organisation.
- Qualifications
NVQ 3 Business Administration or equivalent or working towards.
- Qualifications
Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
- Qualifications
NVQ 2 Customer Services or working towards.
Desirable
5 listedAdditional qualities the employer would prefer.
- Knowledge
Knowledge of NHS policy / procedures.
- Knowledge
Knowledge of medical terminology
- Experience
Staff supervision / appraisal process
- Qualifications
Shorthand
- Qualifications
Knowledge of Trust electronic record system
Job overview
Are you able to work autonomously but also integrate as part of a team? Are you committed taking pride in your work?
We are looking to recruit an enthusiastic, conscientious and flexible Band 3 Leadership Support Administrator. This role will work to support the administration needs of the leadership team and wider clinical team. It will involve a range of administration duties to meet the needs of our clinical teams and service users.
The successful candidate will be expected to demonstrate experience at advanced level in a range of administrative tasks and systems, with a dedication to confidentiality. Effective team work skills and a commitment to the provision of a positive service user experience across an the Service is essential.
Previous experience of Trust IT systems would be of benefit but not essential as all training will be provided.
Main duties of the job
The role will include diary management, recruitment support, team organisation, procurement and a range of other administration tasks . There is also a need to work flexibly with colleague's in clinical administration to support with clinical tasks such as processing referrals. The successful candidate will be required to demonstrate exceptional interpersonal and customer service skills.
The role will be in a team providing 24/7 care. therefore, some flexibility will be needed in terms of work days ad hours, This is not a Monday to Friday 9-5 job and will include some evening and weekend working, though no night working.
Please note, the attached job description is subject to job evaluation and matching.
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Please note that this role does not meet the UKVI eligibility requirements for a skilled worker visa. The Trust will not be able to issue a Certificate of Sponsorship, so any successfully appointed candidate will need to maintain their own independent right to work for the duration of their role. If you require sponsorship and apply for this role, regrettably, your application will be withdrawn.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Leadership Support Administrator - Initial Response Service with Norfolk and Suffolk NHS Foundation Trust in Norwich, England. It is listed as a Band 3 Administrator role. The advertised salary is £25,760 - £27,476 gross per annum (pro rata). The contract type is Permanent. The application deadline is 25 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (15 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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